Senior Technical Product Manager - Player Platform

Technical Product Managers combine deep technical knowledge and experience with product leadership capabilities which are needed to enable Riot Games to deliver key products and experiences to make it better to be a player. You will develop and execute strategies on Riot's products and technologies while leading diverse teams to deliver creative solutions to our most difficult technical and experiential challenges.

As a Senior Technical Product Manager in Publishing Platform’s Social Initiative, you will be responsible for understanding our game team’s and Riot Player’s needs for high quality social experiences. You will collaborate closely with our studios, designers, platform SDK and back end service teams to translate “make it better to be a player” aspirations into actual product requirements as well as prioritize and map out the roadmap for our team. You will be responsible for supporting and enhancing our Conduct Reinforcement Pipeline which builds the trust of our players by managing reports, penalty determinations, and restrictions, while also emphasizing positive behaviors realized through reputation and other mechanisms.  

• Develop understanding of Riot’s Publishing Platform technologies including ability to define requirements and effectively communicate in written and verbal forms across engineering, design, and product management.
• Specifically drive product requirements, priorities, and roadmap for our Publishing Platform’s SHIELD team consisting of highly scalable distributed services managing millions of players simultaneously
• Develop the technical product vision and direction for key components of Riot’s player conduct reinforcement infrastructure
• Manage all essential customer and partner relationships including game teams and other internal Riot teams developing vertically integrated customer-facing capabilities (Riot Client/Mobile, Publishing, Riot Player Support, etc.) 
• Develop and present executive level goals and plans with ability to incorporate feedback and adjust as needed.
• Develop a deep understanding of our Riot player’s needs and motivations and be able to understand specific target segments and how to deeply resonate with them.
• Negotiate with vendors and product / engineering from contracted software integrations in order to drive Riot’s outcomes on their roadmaps.

• Technical bachelor’s or master’s degree (or equivalent experience).
• 6+ years of relevant product experience.
• Product visioning and development done against laddered objectives and key indicators to drive real product impact.
• Understanding of player/customer needs within complex audience segments and the ability to discern needs from wants.
• Ability to clearly communicate complex topics to audiences with little-to-no context, conveying nuances effectively to lead multiple software development teams at a visioning and development level.
• Experience creating and improving complex systems with attention to player impact and internal customer needs.
• Proven ability to think about and deliver solutions for abstract, big-picture problems and strategy.
• Able to effectively influence positive player outcomes by leveraging insights, strategy, and storytelling to get complex work accomplished across a diverse set of partners.

• Experience collaborating with game, platform, infrastructure, publishing, and ops teams.
• A history of partnering with creative stakeholders and technical teams in gaming, media, or similar fields.
• Experience with Riot’s out of game experience as well as core game publishing.
• Experience in social dynamics - specifically player dynamics systems which can understand and influence social player behaviors.
• Experience working with large-scale back-end services or platforms and the collaboration / orchestration that comes with delivering them with impact.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.