Senior Technical Account Manager

As a Senior Technical Account Manager (TAM) at Axonius, you'll be responsible for helping our customers get the most out of the Axonius platform. You'll guide them through the Axonius customer journey, offering both big-picture advice and hands-on technical help.

To do well in this role, you'll need a solid technical background combined with great people skills. You'll be the go-to person for your customers, tackling both their business needs and technical challenges. Think of yourself as the bridge between our customers and the Axonius teams—Product Management, Sales, Engineering, and Support—working together to make sure everyone has a smooth and positive experience.

Ultimately, you will make Axonius a cornerstone of your customers’ security program. 

What you’ll do:

• Be A Strategic Ally: Own the post-sale technical relationship with all customer stakeholders, and provide strategic technical guidance to help build solutions using best practices, proactively keeping your customers’ Axonius deployments operationally healthy. Consult on recommended outcomes and steps to accomplish them, understanding the customers’ core drivers.
• Build Champions: Build customer relationships and ensure the relationships remain a positive experience. Conduct regular meetings and QBRs with both the technical and executive customer teams. Partner with cross-functional teams (e.g., Support, R&D) to drive positive customer outcomes and company-level progress via strategic initiatives.
• Mitigate Risk: Identify, document, and manage customer risk across a book of business using CS systems and interpersonal indicators. Effectively escalate issues to drive health and sentiment improvements for customers.
• Train & Grow: Train customers on how to use the product and confidently demonstrate all new features as they are added. Proactively engage with customers to find additional use cases for their environment. Lead internal enablement trainings and share content and guidance to the broader TAM team. 
• Improve the Product: Work with customers and the product team on feature requests, ensuring their expectations are met in a timely manner. Concisely and effectively capture feature requests/adoption blockers, manage customer sentiment, and provide timely updates that result in health improvements.

What you’ll bring: 

• Minimum 4 years of customer-facing experience in cybersecurity software / technology, with a focus on the following areas: Security Frameworks & Compliance, Asset Management, Vulnerability Management, Threat Detection & Incident Response, Endpoint Security, SaaS Security
• Hands-on experience working with technologies in the following categories: Endpoint Security (EDR, AV, Malware Detection), Network Security (IDS/IPS, Firewalls), Vulnerability Management, SaaS Security (CASB, DLP, SWG) and/or Identity Security
• Strong understanding of internet protocols (HTTP/HTTPS, REST APIs, etc.), data formats (JSON, CSV, SQL/NoSQL, etc.), and networking topology and components (firewalls, routers, etc.).
• Understanding of common Security and Compliance frameworks such as: NIST, ISO, CIS, PCI DSS, SOC 2, etc.
• Excellent verbal and written communication skills, with experience presenting technical information to C-level audiences.
• Self-motivated problem solver with a customer-focused approach and strong ownership of results.

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