The Senior Technical Account Manager will onboard customers, drive platform adoption, expand usage via upselling, and provide product feedback.
Matillion is The Data Productivity Cloud.
We are on a mission to power the data productivity of our customers and the world, by helping teams get data business ready, faster. Our technology allows customers to load, transform, sync and orchestrate their data.
We are looking for passionate, high-integrity individuals to help us scale up our growing business. Together, we can make a dent in the universe bigger than ourselves.
About the Role
We are hiring for a Senior Technical Account Manager in the US. Ideally, candidates will sit in Denver, CO in a hybrid model, but we are open to remote candidates as well!
The Technical Account Manager ensures customers achieve measurable success with Matillion by providing a proactive and structured onboarding experience, accelerating value realization, and continuously driving platform adoption. This role proactively expands usage by aligning technical solutions to business outcomes, identifying new opportunities for impact, and fostering long-term advocacy. By maintaining strategic customer partnerships, the TAM ensures ongoing value creation, helping customers maximize their investment and achieve sustained success.
What you will be doing;
Customer Onboarding
- Cultivate trusted advisor relationships with customers through cadences to set up technical infrastructure, rapidly achieve first value, and create long term customer engagement.
- Align customer onboarding activities around documentation of customer requirements, use cases, and desired business outcomes.
- Proactively identify and resolve risks, addressing technical roadblocks to maintain momentum and reinforce long-term value realization.
Value Realization
- Guide customers to a successful first workload by running pipelines in production aligned around their desired business outcomes.
- Conduct regular technical cadences for continuous enablement, support, and development of customer workloads
- Monitor adoption dashboards for key success indicators, proactively driving consumption upward, and ensuring the timely resolution of issues.
Ongoing Growth
- Identify and drive opportunities for upselling and expansion, ensuring customers realise value by increasing platform consumption through new workloads and groups.
Market and Thought Leadership
- Create technical content and case studies that demonstrate how Matillion’s solutions address customer challenges.
- Represent Matillion as a technical expert at industry events, conferences, and user groups, fostering a strong brand presence.
Product Feedback & Improvement
- Collect and communicate customer feedback to the Product and Engineering teams, ensuring continuous product improvements and alignment with market needs.
- Stay informed about industry trends and best practices in data integration, cloud computing, and data transformation, sharing insights with both customers and internal teams.
What we are looking for; Essentials
- Minimum of 5 years in a customer-facing role such as Technical Account Manager, Data Integration Consultant, or similar.
- Strong consultative approach with experience engaging end-users empathetically and diplomatically.
- Extensive experience in data integration, data warehousing, and cloud computing (AWS, GCP, or Azure).
- Hands-on experience with Cloud Data Warehouses/Platforms, particularly Snowflake, Redshift, Databricks, and BigQuery.
- Proficiency in Linux, SQL, and relational databases such as PostgreSQL, MySQL, Oracle, or SQL Server.
- Strong understanding of API usage, integration, and version control software (e.g., Git).
- Passion for technology with a commitment to staying up to date on advancements.
Preferred
- Familiarity with Matillion products and competitive ETL solutions.
- Experience with data governance, data quality, and data modeling.
- Cloud certifications (AWS, Azure, GCP) and proficiency in Python.
- Experience with NoSQL databases (MongoDB, Cassandra, DynamoDB, Couchbase) and MPP databases (Teradata, Netezza, Vertica, Exadata).
- Understanding of CI/CD processes, network security fundamentals, and web application servers (especially Tomcat).
- Experience with Salesforce.
- Bachelor’s degree in Computer Science or equivalent experience.
At Matillion, we are committed to providing competitive compensation in line with market standards based on the role, job family, job level, and country. This exempt role’s estimated annual salaried pay range for this position is $128,000 - $192,000. Because this role is eligible for variable pay in the form of sales commissions, your total on-target annual earnings will be between $140,000 - $211,200. The final salary will be based on your relevant skills, experience, and qualifications demonstrated in the hiring process.
Matillion has fostered a culture that is collaborative, fast-paced, ambitious, and transparent, and an environment where people genuinely care about their colleagues and communities.
Our 6 core values guide how we work together and with our customers and partners. We operate a truly flexible and hybrid working culture that promotes work-life balance, and are proud to be able to offer the following benefits:
- Company Equity
- 25 days PTO
- 5 days paid volunteering leave
- Health insurance
- Life insurance
- Access to mental health support
- 401K
More about Matillion
Thousands of enterprises including Cisco, DocuSign, Slack, and TUI trust Matillion technology to load, transform, sync, and orchestrate their data for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI.
With over $300M raised from top Silicon Valley investors, we are on a mission to power the data productivity of our customers and the world.
We are passionate about doing things in a smart, considerate way. We’re honoured to be named a great place to work for several years running by multiple industry research firms.
We are dual headquartered in Manchester, UK and Denver, Colorado.
We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]
Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Top Skills
AWS
Azure
BigQuery
Cassandra
Couchbase
Databricks
DynamoDB
Exadata
GCP
Git
Linux
MongoDB
MySQL
Netezza
NoSQL
Oracle
Postgres
Python
Redshift
Snowflake
SQL
SQL Server
Teradata
Vertica
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