Senior Strategic Consultant - Middle Office

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the role

Reporting to our Consulting Manager, the Middle Office Senior Strategic Consultant  is a key position within the Bullhorn Professional Services Team. As a Senior Strategic Consultant, you will work directly with our largest customers around the globe to optimize their workflow and usage of the Bullhorn suite of products.

As a Middle Office Senior Strategic Consultant, you will demonstrate solid technical and functional competency around the Pay and Bill platform as well as the core ATS/CRM, supporting the implementation of packaged offerings across multiple Bullhorn product lines and developing expertise in multiple Bullhorn applications and applicable soft skills. You will focus on implementing Middle Office products, workflows, customizations, and integrations that meet the client’s pay/bill needs. 

A typical day will include…

• You will work closely with the customer and internal teams to understand customer requirements, provide expertise to deliver appropriate solutions, and manage expectations to deliver an incredible customer experience in relation to the Middle and Back office functions of the software 

• Assisting new and existing clients with business process mapping and business case analysis.

• Supporting the implementation processes, including provisioning, configuration, and customization of Bullhorn applications

• Consulting clients on Bullhorn and Staffing Industry best practices for Middle Office to enable system adoption and improve ROI.

• Responsible for fit/gap analysis and designing a best practices pay/bill workflow that meets client payroll and billing requirements

• Implementing Adoption and Change Readiness programs for new clients, providing communication planning, rollout strategies , and adoption enablement , as‌ ‌well‌ ‌as‌ ‌ongoing‌ ‌success, development of company benchmarking, feature audits and usage reviews with Enterprise level customers.

• Reporting regular progress to the Professional Services leadership team with regard to the status of ongoing Middle Office projects, capacity, escalations, and other initiatives

This role is a fit for you if...

• 5+ years of payroll and/or billing experience, preferably in the Staffing industry.  

  • Experience with reconciling timesheets to gross pay, gross pay to net pay and booking net pay to General Ledger.

  • Experience with direct billing and VMS, invoice terms, discounts, surcharges, taxes, creating invoices, and tracking receivables

• A proven track record of 5+ years consulting and or project management experience for Enterprise level clients

• You have 5+ years of demonstrated experience in the definition and execution of enterprise software projects in a technical, business analysis, or consulting role:

  • You have experience in supporting IT projects and/or implementations

  • You have experience in business process analysis and all phases of the SDLC (Systems Development Lifecycle) methodology

• Knowledge and direct experience with popular ERP packages, such as ADP, UKG, Workday, Sage Intacct, Great Plains, PeopleSoft, etc.

• Extensive experience interfacing with customers of all sizes within the SaaS industry or the Staffing Industry

• Track record of successfully executing against key performance indicators in an ever changing environment

• Proactively recognizes opportunities & takes quick action to achieve objectives. Seeks out other perspectives to gain valuable feedback while also taking independent action to change the direction of events.

• Has the ability to develop, maintain, and strengthen partnerships internally & externally to enable successful work towards a common goal with others. 

• Communicates key messages and concepts clearly and timely to the right audiences, both written and verbally. Effectively tailors content to the level and experience of the audience.

Bonus Points for...

• A Bachelor’s degree in Information Systems, Computer Science (or a related discipline), a proven track record of relevant learning or equivalent prior work experience

• Bullhorn product experience or experience supporting/implementing a recruitment ATS/CRM product

• Prior experience in the recruiting industry

• Managing a team responsible for payroll and/or invoicing functions

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.