Senior Specialist (Developer), Customer Ops Strategy

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Specialist (Developer), Customer Ops Strategy

Why We Have This Role

Qualtrics’ Software Developers are essential to building and maintaining critical tools and systems that power our Customer Operations teams. They are responsible for designing, developing, and implementing solutions to improve workflows, automate processes, and enhance data accessibility. Developers work closely with Customer Ops leadership and analysts to translate requirements into functional applications and systems. They help enhance our internal systems for support-related use cases and leverage languages such as PHP, JavaScript, and Python to create efficient and scalable solutions. They also collaborate with cross-organizational teams including Engineering to ensure system integrity and seamless integration.

How You’ll Find Success

• Possesses strong problem-solving and coding skills with a passion for building robust and scalable solutions. Is invested in the stability and performance of the systems.
• Takes initiative to identify areas for improvement and proactively proposes innovative solutions. Owns the quality and maintainability of the code.
• Collaborates effectively with Customer Ops teams, Services, and Engineering to gather requirements and provide technical expertise.
• Willing to challenge ideas and propose alternative solutions or designs for better long term outcomes
• Communicates technical concepts and development progress in a clear and concise manner to both technical and non-technical stakeholders.
• Organized and takes methodical approaches to software development and debugging.

How You’ll Grow

• Develop deep knowledge of Qualtrics’ systems, becoming an expert in its architecture and functionality.
• Gain practical experience designing, developing, and deploying complex applications that directly impact Customer Operations.
• Build and manage relationships with internal stakeholders who are leaders in our Customer Operations, Services, and Engineering organizations.
• Learn how to effectively translate business requirements into technical solutions and drive projects from conception to completion.
• Learn from experienced developers, while working on an agile team where you own projects end to end. 

Things You’ll Do

• Develop, test, and deploy applications using PHP, JavaScript, Python, and other relevant technologies to support Customer Ops needs.
• Enhance our internal system (Odo) for Customer Ops needs, optimizing features and developing more efficient ways to track and provide customer support
• Collaborate with Customer Ops leaders to gather requirements and translate them into technical specifications.
• Partner with analysts and Engineering to ensure seamless integration between systems and address any technical issues or discrepancies.
• Develop automation scripts and tools to streamline processes and improve efficiency for Customer Ops teams.

What We’re Looking For On Your Resume

• Bachelor’s or Master's degree from a top university, ideally in Computer Science, Software Engineering, or a related field.
• 1 year professional experience in software development or related roles using PHP, JavaScript, and Python. 
• Passion for coding and building applications, with a strong understanding of software development principles.
• Detail-oriented with an ability to prioritize and meet deadlines.
• Excellent analytical, problem-solving, verbal, and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders in a clear and effective manner.
• Ability to take on complex technical problems, identify root causes, and develop effective solutions.
• Ability to manage multiple development projects concurrently and adapt to changing priorities.
• Comfort working both autonomously and collaboratively as part of a team.

What You Should Know About This Team

• We have the special opportunity to build the next generation of developers focused on empowering our Customer Operations teams and improve efficiency.
• We are a small but mighty team with a significant impact on global processes and operational excellence.
• By building robust and reliable systems, we directly improve the day-to-day experience of our teams, enabling them to effectively support customers.
• We regularly collaborate with diverse teams across the organization, creating strong professional networks and opportunities for growth.

Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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