Toast is driven by building the hospitality platform that helps restaurateurs adapt, take control, and get back to what they do best: building the businesses that they love.
As Toast continues to grow, we are seeking an experienced Solutions Engineer to help us continue to grow into the Enterprise hospitality space.
About this roll* (Responsibilities)
As a Senior Solutions Engineer you will:
- Serve as a subject matter expert on Toast products, extensible tools, and integrated partners, clearly articulating their value within an enterprise technology stack.
- Act as a trusted partner to Enterprise Sales Representatives by leveraging product expertise to collaboratively identify solutions that meet prospect needs.
- Translate business goals into tailored solutions that align with customer requirements.
- Travel nationwide to present Toast solutions to key stakeholders, including executive teams at leading restaurant brands.
- Effectively demonstrate the value of a comprehensive solution to each buying persona involved in the decision-making process.
- Collaborate with the Toast product team to understand the roadmap and influence strategic product investments.
- Leverage restaurant industry experience to consult with prospects on how Toast can drive competitive performance.
- Work with the marketing team to plan and execute customer conferences and industry trade shows
Do you have the right ingredients*? (Requirements)
- Hospitality, POS Knowledge or related industry experience required
- Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly desirable.
- Must be willing to travel 30% or more to support business needs.
- Requires strong presentation skills, including executive presence and the ability to articulate complex products and ideas with clarity.
- Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams.
- Strong understanding of APIs; coding skills not required.
- Highly organized, with a proven ability to manage a multi-stage pipeline of high-touch deals while maintaining strong ownership and follow-through.
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Strong problem solving/troubleshooting skills
Special Sauce* (Nonessential Skills/Nice to Haves)
- Familiarity with Salesforce CRM.
- Experience with MEDDPICC or similar structured sales methodologies.
- Prior B2B sales experience within the upmarket restaurant, hospitality, or retail sectors.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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