Senior Solution Engineer, Service & Knowledge

Engineering Smarter CX to Convert, Scale, and Win

Are you ready to revolutionize how businesses connect with customers? As part of our continued growth, we’re on the lookout for a Senior Solution Engineer to join our dynamic Sales team. With a solid technical foundation, a loyal customer base, and transformative technology, this role focuses on taking our Service & Knowledge solution to the next level.

Your mission? To empower prospective customers to fully grasp, compare, and see the value of Coveo’s platform and solutions. As a technical SME, you will be instrumental in showcasing Coveo’s value proposition, highlighting what sets us apart from competitors, and ensuring we win in competitive landscapes. Your ability to deliver impactful presentations, position yourself as the customer’s trusted advisor, and deliver strategic insights will be central to our success.

Your main responsibilities will include:

• Help prospective customers understand, compare, and evaluate the value of Coveo’s Service & Knowledge solutions. Ensure our offerings meet their needs and drive confident buying decisions.
• Conduct in-depth technical discovery to capture requirements, assess fit, and identify potential gaps or risks. Support potential customers in their evaluation of Coveo, respond to InfoSec requirements and technical questions from our prospects.
• Configure and deliver tailored, competitive demos that highlight the most relevant features of Coveo’s solutions, clearly demonstrating their value and benefits.
• Lead the creation and management of Proof of Concepts (POC), collaborating with teams to deliver solutions that resonate with complex customer needs, and be the a technical lead in RFI and RFP proposals, ensuring responses are strategically positioning Coveo for success.
• Act as a strategic partner to our customers by bringing deep expertise and thought leadership to guide their digital transformation journeys, aligning Coveo’s solutions to their long-term vision and success metrics.
• Build and nurture durable, trust-based relationships with key stakeholders, positioning yourself as a go-to advisor who understands their business goals and consistently delivers relevant, data-driven guidance.
• Be a Coveo expert and evangelist that participates in conferences and other events (as speaker or booth presence).

More about the profile we are looking for

You’re a natural when it comes to building relationships with decision makers, and translating a highly technical solution in simple business value terms. We’re seeking someone who’s passionate about technology that keeps their technical and business skills up to date.

The ideal candidate would be:

• 8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management. 
• CX platform expertise with technical and business requirements discovery experience in a customer service, support or knowledge management context. i.e. Salesforce Service or Data Cloud, SAP CX, Genesys, etc. experience is a plus.
• AI/ML expertise with Search and AI related models (e.g. query suggestions, generative answering, etc.).
• Able to navigate medium to large organizations (roles and responsibilities, departments, etc)
• Programming skills with basic Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role.
• Able to travel minimum 30% to 50% of the time.

Send us your application, we want to hear from you! Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.