Senior Software Implementation Specialist

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. 

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency. 

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world. 

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.  

Senior Software Implementation Specialist

Journal Technologies is seeking a high-energy, results-oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.  

The Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.  

Responsibilities: 

• Configure case management software using the built-in administrative user interface, including forms (screens), searches, and workflow 
• Creates business rules within the software using Groovy and Velocity 
• Gathers specifications for and reviews data conversion 
• Actively works on document/report specification gathering, development, and review 
• Conducts onsite administrative and user training and go-live assistance 
• Java fluency 
• Knowledge of Windows Server-based environments and networks 
• Knowledge of interfacing with REST and SOAP APIs 

Requirements: 

• Bachelor’s degree, or equivalent work experience, and knowledge of project management principles.   
• 3+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL  
• Proven experience as an Implementation Specialist, preferably within a similar environment. 
• Proven ability to maintain focus and work effectively with multiple demands 
• Knowledgeable on most: (Microsoft SQL database or Oracle database, and report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity) 
• Ability to demonstrate learning agility and critical thinking skills 
• Strong client relationship skills 
• Ability to work as part of a team to accomplish tasks 
• Must be able to recognize basic procedural issues as they arise, then escalate appropriately 
• The ability to learn and apply basic concepts in new situations  
• Proficiency in the latest web technologies and working knowledge of various operating systems  
• Excellent analytical skills and time management skills. 
• Top-notch interpersonal abilities. 
• Affinity for multitasking with precision. 
• Ability to travel to client sites.  
• Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

Preferred Qualifications: 

• Excellent Customer Service  
• Industry knowledge in Litigation 

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. 

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. 

Why Journal Technologies? 

Visit www.journaltech.com/careers for more information, but highlights include:  

• Competitive compensation based on skills, experience, and years of service. 
• Quality medical, dental and vision coverage. 
• Competitive paid time off as well as paid holiday time. 
• 401(k) retirement (US) and GRRSP (CDN) programs. 
• Annual professional development funds - $1,500 USD annual per employee. 
• Book subscriptions with an extensive library in each office for personal and professional growth. 
• Flexible working hours which you can coordinate with your supervisor. 
• Ability for employees to work from a remote location (e.g., home) or office. 
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. 
• Travel opportunities between Journal Technology offices and with clients. 
• We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. 
• The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.