Senior Software Engineer - CX Core

At Qualtrics, we create software the world’s best brands use to deliver exceptional experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Software Engineer - CX Core

Why We Have This Role

We are looking for a staff software engineer who is comfortable with high degrees of ambiguity and is proficient at designing scalable systems, mentoring junior engineers, and acting as a technical leader as our team pushes the Qualtrics Customer Experience (CX) product to the next level. You should love data visualization, using AI to accelerate customer value, and building simple solutions to solve hard customer problems. Designing systems in an agile environment to withstand growth and owning quality from end to end are rewarding challenges and part of why Qualtrics is such an exciting place to work!

How You’ll Find Success

• Designing and implementing well-crafted, scalable, and maintainable code
• Working through ambiguity; taking business goals and product ideas and turning them into working products for real customers
• Using metrics to measure success and leveraging data to make decisions
• Partnering with product managers, UX designers, and other engineers to deliver solutions for our customers
• Taking initiative and demonstrating persistence in getting things done
• Strong level of intellectual and engineering curiosity
• Showing a desire to learn new skills and grow in the role

How You’ll Grow

• Enhance your ability to build scalable, fast, robust, and simple SaaS solutions
• Learn how the world's leading companies use data and analytics to improve their customer experience
• Benefit from working with other great engineers, UX designers, and product managers
• Expand your experience with full-stack development using the latest technologies. Gain a deeper understanding of AWS services, Kubernetes, Spinnaker, and more!
• Through mentoring, teaching, and reviewing, help the engineers on your team make sound architectural decisions and improve their code craftsman skills

Things You’ll Do

• Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems
• Implement new features and optimize existing ones to provide customer value
• Partner with UX, TechOps, and Product teams to achieve the best product designs
• Attend daily stand-up meetings, collaborate with your peers, prioritize features, serve on an on-call rotation, and consistently deliver value to customers
• Drive operational perfection by driving investigation of production issues, root cause analysis and follow-up actions for mitigation
• Contribute to technical standards for our engineering organization

What We’re Looking For On Your Resume

• Bachelor’s degree in Computer Science or a related field
• Has worked across teams and roles to understand needs, propose features, and drive projects
• Has developed scalable, fast, robust, and rich web-based solutions
• Experience working in a full-stack team, building advanced frontend applications, large-scale backends and maintaining high-volume datastores
• Experience working with AWS technologies
• Experience working in NodeJS is a plus
• Experience with machine learning and generative AI is a plus
• Experience with continuous delivery, git, test automation, and build/deploy systems
• Strong algorithms, data structures, and coding background
• 5+ years of meaningful engineering experience (preferably for a SaaS company)

What You Should Know About This Team

• Qualtrics' Customer Experience software empowers brands to deliver world-class, customer-centric experiences powered by real-time intelligence.
• Our CX Core team owns products and functionality that help customers get their CX programs up and running, and that provide quick, advanced statistics-based insights from the data collected.
• Our team focuses on providing high-quality, easy-to-use, beautiful UI that makes CX programs simple to set up and program insights fast and intuitive.
• Our engineers collaborate closely with platform teams to ensure our products are tightly integrated and consistent with Qualtrics platform behavior, while having the flexibility to choose our own architecture and the independence to quickly deliver on our business vision.
• The team’s broad suite of product ownership and true mandate for full-stack development offers an amazing opportunity to drive your career development and build a strong foundational understanding across Qualtrics systems.

Our Team’s Favorite Perks and Benefits

• We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of a great benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office
• Full time employees receive an annual experience bonus after their first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have
• QED program – Qualtrics Engineer Development (QED) allows engineers to spend  up to 10% of our time each quarter on individual engineering projects and learning activities
• Personalized career planning – you will work with your manager to design a plan based on your experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple; we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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