Senior Software Engineer, Cloud Operations

WHAT IS BOX? 

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

We are building the next-generation foundations for modern cloud operations including and not limited to AIOps. This is not a traditional Cloud Ops role—we are reimagining how cloud reliability, observability, incident detection, and response can be built with automation, intelligence, and software-first thinking at the core.

We're looking for a high-impact Senior Software Engineer to join us in laying this foundation. You’ll work across observability, incident response, automation platforms, and AI/ML-driven decision systems. You will own end-to-end design and delivery of critical systems, mentor other engineers, and challenge legacy assumptions with thoughtful, data-informed opinions.

WHAT YOU'LL DO

• You will design and build foundational systems required to transform and shift left our cloud operations north star including incident response, AIops
• You will drive the platformization of cloud ops tools—move away from manual dashboards to APIs and intelligent workflows.
• You will build scalable, resilient microservices and systems that integrate with observability platforms, incident tooling, and ML/AI models.
• You will collaborate with SREs, product engineers, and platform teams to design interfaces and event-driven workflows.
• You will prototype and integrate with LLMs for postmortem generation, incident summarization, and proactive anomaly detection.
• You will influence infrastructure decisions, drive design reviews, and raise the bar for engineering in the reliability space.
• You will help mentor and level-up the team by bringing a strong engineering culture and system design thinking.
• Participate in our on-call rotation, and be available during on-call shifts to respond to and triage any issues that arise.

WHO YOU ARE

Required skills

• 9+ years of software engineering experience, with a track record of building backend systems, platforms, or dev tools—not just writing scripts.
• You have strong fundamentals in distributed systems, systems design, APIs, and automation.
• You have experience with at least one of: Go, Python,  or Java.
• You have experience working with observability stacks (e.g., Prometheus, OpenTelemetry, Grafana, Datadog, Honeycomb, or GCP’s Ops suite).
• You are familiarity with event-driven architecture, pub/sub, and incident modeling (bonus: Rootly, PagerDuty, Opsgenie, or similar).
• You are comfortable integrating with LLMs or embedding-based systems—or eager to learn quickly.
• You have a bias for action, deep curiosity, and willingness to challenge the status quo—you're not afraid to ask "why do we even need this?"
• You have strong written and verbal communication; ability to articulate trade-offs clearly.
• Preferred skills
• Familiarity with either Java/Scala or PHP/JavaScript/NodeJS a bonus
• Team-centric mindset - demonstrated ability working well in a collaborative environment
• Familiarity with AIOps (Artificial Intelligence for Cloud Operations) and the ability to integrate AI/ML models for smarter, more automated operations.
• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays, Wednesdays, and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.