Senior Site Reliability Engineer (Observability & Resilience)

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Role Description:

As Senior Site Reliability Engineer (Observability & Resilience), you will lead observability across our platform and help design the resilient infrastructure our customers and educators rely on every day. In this hands-on, individual contributor role, you’ll drive instrumentation and telemetry strategy while partnering closely with product and engineering to plan for Resilience, Recovery, and Availability.

Responsibilities:

In this role, you will be responsible for driving to the following outcomes:

• Observability Leadership: Design and implement observability patterns—including metrics, logging, tracing, and alerting—to ensure we have clear, actionable visibility into platform behavior and performance.

• Build internal tooling and dashboards: Empower our teams with real-time system insights.

• Operational Excellence: Define and maintain SLIs and SLOs in partnership with product and engineering teams. Establish best practices for alert tuning and signal-to-noise balancing to reduce incident fatigue and improve response accuracy.

• Platform Resilience: Architect and support infrastructure that prioritizes high availability, disaster recovery, and graceful degradation. Leverage Terraform and infrastructure-as-code to ensure consistent, reliable deployments across AWS and Google Cloud.

• Cross-Functional Enablement: Collaborate with engineers across teams to embed resilient design and observability from the ground up. Provide training and pairing support to product engineers, helping them build and maintain telemetry that supports the full software lifecycle.

Experience & Qualifications:

To be successful in this role, you’ll bring the following experience and qualifications:

• Professional Experience: At least 5 years in an SRE, DevOps, or observability-focused role, with a track record of success in fast-paced, high-growth environments.

• Observability & Resilience: Experience designing and operating systems for high availability and disaster recovery. Familiarity with incident response, alert fatigue reduction, and signal-to-noise balancing.

• Tooling Expertise: Deep experience with observability tools such as Grafana, Prometheus, Loki, Datadog, and OpenTelemetry. Proven ability to operationalize these tools for maximum team impact.

• Infrastructure Skills: Strong proficiency with Terraform and infrastructure-as-code workflows. Experience with multi-cloud deployments and operating resilient systems at scale.

• Enablement & Collaboration: Passion for enabling product engineers through training and pairing on observability patterns. Ability to drive cross-functional initiatives that improve system health and team effectiveness.

• Communication Skills: Skilled at explaining complex infrastructure and observability concepts to both technical and non-technical audiences. Calm and decisive under pressure, especially during incident response.
  

Nice to Have:

• Experience with Sentinel, Loki, or similar logging/metrics stacks.

• Exposure to educational or compliance-heavy environments.

• Strong debugging skills and a calm presence during incidents.

Notice: Priority Deadline and Review Start Date

Please note that applications for this position will be accepted until 7/18/25 — applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• Plus a 401k match & monthly wellness stipend

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.