Senior Salesforce Solutions Specialist

Position Responsibilities may include, but not limited to

• Oversee the configuration, customization, and maintenance of the Salesforce platform, including user setup, profiles, roles, and teams
• Lead and assist in the design and customization of application functionality, including creation of custom fields, views, reports, workflows, and dashboards
• Manage Salesforce security, including roles, profiles, sharing rules, and permission sets; design, develop, test, and monitor systems security and user management
• Maintain, troubleshoot, and support Salesforce ecosystem
• Perform various systems analysis duties including leading/assisting in identifying business requirements, analyzing issues, and communicating with end users to assess needs and optimize business solutions
• Perform and oversee various application administration duties including user maintenance, data cleansing, and security setup
• Coordinate with application provider/vendor or third parties for application upkeep and updates/upgrades
• Management of external resources and engagement, when appropriate
• Troubleshoot issues and identify modifications needed in existing applications to meet changing user requirements
• Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable
• Drive user adoption and engagement through training programs and support
• Manage and train other team members as needed

Required Skills and Experience

• Bachelor’s degree in computer science or related field
• 6+ years’ Salesforce Administration experience, with a proven track record of managing large-scale Salesforce implementations
• Deep understanding of Salesforce architecture, including Lightning components, Apex, Visualforce, and SOQL
• Leverage data loader and other mass cleaning tools to keep the org well maintained healthy
• Implement and maintain automation within Salesforce to streamline processes
• Exceptional problem-solving and analytical skills
• Effective time management and organizational skills
• Enterprise integration experience using MuleSoft
• Strong understanding of software development, software testing types, techniques, and principles
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
• Strong interpersonal and communication skills, both oral and written
• Ability to be flexible and work hard, both independently in a team environment, high pressure on-call environment with changing priorities
• Results-oriented individual who thrives working in a fast-paced environment
• Ability to quickly learn new technology and systems
• Ability to manage multiple projects and business unit relationships
• Ability to manage other systems admins
• Willingness to work outside normal business hours as needed
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

Preferred Skills and Experience

• Advanced certifications such as Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect 

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus