Senior Sales Operations Analyst (Salesforce CRM)

Overview:  The Senior Sales Operations Analyst will work directly with Manager, Sales Operations, in a sales and data-driven organization, to create actionable initiatives that will optimize sales productivity and drive key metrics. Working cross-functionally with operations, finance, technology, pricing and with sales leaders, this position will help build the Go To Market Strategy and ensure the business stakeholders has the tracking data to make sound business decisions in quota planning and setting to improve efforts of generating profitable revenue.

Duties and Responsibilities:

• Analyze, audit, evaluate, and report sales data in partnership with other analytics teams to increase sales productivity;
• Make recommendation in regards to sales patterns, trends, and future purchases to drive business decisions;
• Communicate and analyze sales reporting to Management and build commission plans;
• Collaborate with Salesforce Administrators in enforcing processes and tools that maintain the integrity and accuracy of Salesforce.com data;
• Development of internal audits and controls to ensure integrity of business processes and data;
• Recommend enhancements and modifications to the Sales CRM tool and processes as the needs of the organization expand and evolve;
• Communicate and work alongside developer resources to build and QA custom Sales CRM tool solutions;
• SQL and Power BI (PBI) experience preferred but not required
• Strong MS Office (Excel) experience and knowledge required
• Perform analysis of data from multiple sources and make business recommendations to include understanding of territory planning and building new territories
• Load sales related data to SFDC as needed including sales activities, sales campaign information;
• Ability to interrupt data that leads to business outcomes
• Maintain systems process documentation (Sales Operation Manual);
• Provides cross-functional support and assists Sales management on projects as needed;
• Provide overall support and departmental coordination for Sales Operations team inquiries, ad-hoc requests and projects;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• 4+ years of experience.

Education:

• Bachelor's degree in Business or equivalent background and experience required.

Physical Demands and Work Environment:

• Sedentary work ( i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.