Senior Sales Engineer

Customer data is the fuel that drives all modern businesses. From product analytics, to marketing, to support, to advertising, advanced data analysis in the warehouse, and even sales – customer data is the raw material for each function at a modern business.
For highly regulated businesses in healthcare, it’s always been a challenge to harness that customer data and get it to the marketing and analytics tools that require it while following patient privacy laws….until now.

Something as simple as running ads to get more users is simple for an e-commerce of software company to do. But common web analytics and advertising tools collect sensitive user identifiers and healthcare information automatically. Those same tools are not HIPAA compliant.

We provide a layer of data governance to make current web analytics tools HIPAA-compliant. For analytics, our customers can continue getting the insights they need to improve the patient experience. For marketing, Freshpaint safeguards health information while helping our customers promote access to care through popular advertising platforms like Facebook, Google, and others.

In short, we help healthcare marketers promote access to care and safeguard patient privacy at the same time. This is an important, complex problem in a massive market (healthcare is 20% of the US GDP).
Our customers manage their customer data with:

1. Privacy Platform. We help healthcare providers automate their website’s + app’s HIPAA compliance, and safeguard patient data. This is our core product today

2. Future additional product lines! Our core product provides a platform that we're building marketing applications on top of.

We’re fully remote. If you strongly value in-person work, Freshpaint is likely not the best fit for you. Even though we don’t care where you’re located, we only hire within the US. Many of our team is concentrated in various metro areas like SF or NYC. To balance out our remote-ness, we gather the team 2x times per year for offsites. We’re backed by leading investors including Y-Combinator, Intel Capital, and angel investors like the Head of Data from Slack, Head of Data at LinkedIn, and more.

Freshpaint was founded by web analytics veterans who realized how hard it was for highly regulated companies to collect and use customer data in a compliant way. We started as part of Y Combinator’s S19 cohort and have been focused on enabling healthcare companies collect, safeguard, and activate patient data since.

In 2022 the government issued updated guidance around HIPAA, basically making our software a requirement to use for healthcare companies. As a result, we're one of the fastest growing software companies on earth right now.
Our team has deep analytics and growth experience, with all of us coming from high-growth companies like Heap, Pendo, Iterable, Quantum Metric, and Retool. If you value lots of freedom and ownership in your work, interfacing with customers, and working on a product with high customer impact, then Freshpaint is your home.

• Collaborate closely with the sales team throughout the entire sales cycle, providing both product expertise and competitive strategy.

• Own product demos, tailoring each to prospects' unique needs while clearly and simply showcasing the features of Freshpaint.

• Provide clear guidance on legal and security calls, addressing customer concerns around system architecture, compliance, privacy and data security.

• Drive continuous process improvement for the SE team, streamlining workflows to improve our knowledge management and overall team success.
  

• Expertise with customer data platforms, digital marketing strategy, digital analytics, and the positioning of vendors within these spaces. Industry knowledge around healthcare, health tech, and health-adjacent businesses.

• Full stack fluency. We don’t write code often, but knowing how to interpret data architecture diagrams and javascript will be critical to your success. You should be very comfortable using browser dev tools.

• Clear communication is what you're known for. you listen intently, speak with conviction and enjoy simplifying complexity into relatable concepts for any audience.

• Self-starter mentality - you are a quick learner and embrace ambiguity. If given the opportunity, you’d lead the team. There’s plenty of room for that in the near future here.
  More about

• Confident communicator - You can hold your own in a room full of executives and skeptical lawyers

• Resourceful problem-solver - When you hit a roadblock, you figure out possible solutions before asking your manager what to do

• Entrepreneurial mindset - You see problems and fix them without being asked

• Technical credibility - Smart enough to talk tech with engineers, practical enough not to overcomplicate things

• Honest when you don't know - You say "I don't know but I'll find out" instead of BS-ing your way through

• You need scripts or detailed instructions for every customer conversation

• You've never worked in a fast-moving startup environment

• You need constant validation or hand-holding to do your job

We take care of our team—here’s a peek at what you get when you join:

• Competitive pay + generous equity (10-year exercise window)

• Fully remote (U.S. only) with a $150/month coworking stipend

• Half-day Fridays, every Friday

• Unlimited PTO—with a required 2-week minimum

• Top-tier health, dental & vision (100% covered for you, 80% for dependents)

• 2 “Treat Yourself” days a year—$100 and a day off, just because

• Generous parental leave

• Epic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more)

And more—check out our careers page for the full list.