Senior Quality Assurance Manager

CityIrvineStateCaliforniaJob LocationIrvine - OperationsPosition TypeRegular

The Senior Quality Assurance Manager oversees structural and remediation projects, collaborating with Construction Managers, Design Teams, Quality Assurance/Control, and Facility Managers to ensure compliance with engineering and safety standards. This role is responsible for project planning, scope development, code interpretation, and process improvements while streamlining workflows. Strong critical thinking, communication, and leadership skills are essential. This position reports to the Senior Director, Field Services.

WHAT YOU WILL DO:   

• Manage structural and remediation projects, ensuring timely and budget-conscious execution.
• Evaluate and oversee water intrusion issues, site investigations, and remediation efforts to mitigate risks.
• Interpret building codes and provide solutions for fire safety, structural integrity, and mechanical, electrical and plumbing (MEP) design.
• Ensure compliance with federal, state, and local codes, including OSHA, NFPA, and environmental regulations.
• Provide technical oversight, risk management, and stakeholder updates on project progress.
• Oversee resident temporary relocation through vendor partners during remediation projects.
• Conduct field inspections, recommend solutions, and guide inspection teams to maintain quality control.
• Lead plan reviews and inter-agency coordination for code compliance and best practices.
• Implement process improvements and training for engineering and inspection teams.
• Drive efficiency through technology implementation and workflow optimization to enhance project execution.
• Maintain the highest level of customer service for residents, vendors, and corporate departments.
• Ensure compliance with company standards as outlined in HR policies, the Operations Playbook, and applicable laws.

WHAT YOU WILL NEED:

• High school diploma or GED equivalent. Associate or bachelor's degree in Facilities Management, or related field, preferred.
• 5+ years of quality assurance experience in the property management industry or related experience.    
• Drivers’ License and automobile insurance.
• HVAC and/or CPO license preferred.
• Fire Life Safety Inspector, PMP, LEED certification, preferred.
• Proficient knowledge of electrical, plumbing, and appliance repair with hands on experience. Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing.
• Ability to utilize a personal smart device for apps related to property operations and communication.
• General understanding of Microsoft Suite and property management software.
• Proven organizational and time management skills and ability to supervise 2 or more associates.

WHAT THE JOB REQUIRES:

• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
• Involves frequent interaction with clients or customers. Requires effective communication skills and a professional demeanor. Work environment may include various offices, meeting rooms, or other external locations.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. This position will require driving between community sites and reliable means of transportation is required.
• Involves frequent standing, walking, and occasional bending. Requires the ability to lift moderate-weight objects (up to 50 pounds).  Will require physical work including climbing stairs, ladders, and going into cramp spaces to observe equipment operations safely in the day-to-day tasks.
• Occasional to frequent travel to various properties. Minimal travel may be required for occasional meetings, training, or conferences.

WHAT YOU WILL BRING TO THE TABLE:

• No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term to long-term impact to department.

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All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $104,000.00 - $156,000.00 per year. New hires generally start between $104,000.00 - $131,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.