Senior Project Manager, PMO

Job Summary: 

The Senior Project Manager, PMO is expected to build a trusted relationship with functional leadership, IT leadership, and all project stakeholders and team members. The ideal candidate has experience with eCommerce operations, understanding the nuance of effectively driving outcomes and building trusted relationships in a global business model. The ideal candidate is also an expert at professionally encouraging movement past roadblocks and inspiring project team members to deliver their best work.

Job Expectations:

• Tenacity and the ability to manage effectively across a portfolio of business-critical projects will be required.
• This role will own end-to-end delivery of enterprise eCommerce and fulfillment projects, while coordinating efforts with PMO leadership, implementation partners, and other project workstreams. Effective project management includes developing and maintaining project plans, identifying and managing risks, managing resource allocations and reporting on resource allocation issues across functional areas, and keeping projects on time, in scope, and within budget. 
• Effectively taking notes, documenting decisions, outcomes, and risks are a paramount for succeeding in this role. This Senior Manager, Project Management will drive requirements gathering and design sessions as well as workstream meetings and other associated project meetings and be expected to proactively follow up on outcomes.
• The Senior Manager, Project Management will participate in the creation of a standardized PMO framework and governance model, following it to define and manage project scope, schedule, budget, quality, risks, issues, and deliverables. They will also monitor and report on project progress, status, and performance. Experience partnering with business leaders to create robust business cases with quantifiable business benefits/ROI is also desired.
• This role is expected to evangelize the value of effective project management by mentoring and guiding team members on use of the PMO framework and governance model. This role is also expected to further the maturity of the PMO by identifying necessary process improvements and bringing to bear their experience.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Experience leading enterprise-scale eCommerce and fulfillment projects with multi-million-dollar budgets, global stakeholders, and complex integrations, with hands-on experience performing formal project management: establishing scope, creating project artifacts, developing detailed project and resource plans, independently leading from initiation through closing, managing issues and risks, and establishing and maintaining a proactive and effective communication cadence. 
• Functional experience with eCommerce Operations concepts and business processes is a must
• Strong analytical skills and the ability to quickly analyze information, identify gaps, and make informed recommendations
• Project budget and financial management skills 
• Excellent communication and interpersonal skills are crucial for engaging effectively with stakeholders at all levels. Must be able to both listen and execute, but also professionally and productively challenge assumptions and highlight risks.
• Proven ability to drive clarity in ambiguous situations and gain alignment across diverse stakeholders.
• Proven indirect leadership skills in a high-performing, fast-paced environment: willingness to both lead and contribute
• Experience with industry-standard project and product management tools. CAPM, PMP, Agile Scrum Master or other relevant certification / experience preferred.
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Ability to influence without direct-line authority

Equipment Knowledge:

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) is preferred
• Experience with Lucid Chart, Visio, or other process flow applications is preferred
• Experience with Project and Program Management (PPM) tools, such as Asana, is preferred.

Experience Requirements:

10+  years’ experience as a project manager, functional lead, or subject matter expert specifically leading projects related to implementing, upgrading, and supporting eCommerce Operations. Experience managing both website initiatives (front-end, UX, cart, checkout, payments) and fulfillment/operations technology (OMS, WMS, last-mile logistics) is preferred.

Education Requirements: 

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience

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