Senior Program Manager, Recruiting Enablement

About the teamThe Recruitment Enablement and Experience team partners with Talent Acquisition, People Org Product, and People Org Engineering to deliver innovative recruiting technology at scale. We manage a portfolio of third-party SaaS tools and custom-built solutions, many enhanced by AI that shape Zillow’s hiring experience. Our focus is on improving how candidates experience Zillow and how our recruiters and hiring managers operate every day, from large-scale implementations to process optimizations.

About the role

As the Senior Program Manager, Recruitment Technology, you will play a pivotal role in shaping how Zillow leverages technology to attract and hire top talent. This is a hands-on, operational role where you’ll implement and optimize recruiting platforms and tools, introduce AI-driven solutions, and ensure they deliver real impact for candidates, recruiters, and hiring managers. By partnering across business and technical teams, you’ll turn ideas into scalable solutions that improve efficiency, enhance experiences, and drive measurable value.

You Will Get To

• Evaluate, design, implement, and integrate recruiting platforms and tools that scale with Zillow’s growth, ensuring smooth transitions and effective adoption through structured change management.

• Champion change management and adoption by enabling end-users (recruiters, interviewers, hiring managers, candidates) with training, communication, and support, ensuring technology delivers measurable impact in a global, remote-first environment.

• Leverage AI and automation to reimagine candidate experience, recruiter effectiveness, and hiring decisions—turning bold ideas into practical, impactful solutions.

• Use data to measure effectiveness, identify opportunities for innovation, and implement improvements that strengthen decision-making, recruiter efficiency, and candidate experience.

• Build trusted, cross-functional partnerships by aligning priorities and uniting stakeholders across technical teams, recruiting leaders, operations, and other functions.

• Own vendor relationships across the tech stack, partnering with customer success managers to anticipate product roadmaps and releases, resolve issues proactively, and lead quarterly business reviews (QBRs) that deliver actionable insights.

• Design recruiting technology solutions that scale across geographies and deliver consistent value worldwide.

• Establish metrics, track adoption, and share progress with senior leadership while ensuring compliance, data integrity, and system security.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years of experience as a program manager supporting recruitment technology, HRIS, or similar enterprise platforms.

• Proven ability to design, implement, and scale systems for end users including recruiters, candidates, hiring managers, and interviewers while leading complex, cross-functional programs to deliver measurable impact.

• Strong communication and collaboration skills with the ability to influence across technical and business stakeholders.

• Strong problem-solving and analytical skills, with experience using data to guide decisions and measure success.

• Knowledge of compliance, data privacy, and system security considerations related to recruitment technology.

• Ability to travel up to 30% for conferences, Zillow retreats, and workshop sessions domestically and internationally.

• Experience with Workday or other major HRIS platforms, scaling recruiting technology globally, and familiarity with AI-driven recruiting solutions and emerging HR tech trends is preferred.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.