Senior Program Manager, Provider Operations

As a Senior Program Manager within Interwell Health's Provider Operations Team, you will have the responsibility of leading a team of Program Managers. The team acts as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care. This role requires leadership skills, patience and adaptability, a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams. In addition, the candidate should be a self-starter with a passion for the field and willing to grow within their career. 

What you will do: 

• Act as the SME of intricate Value-Based Care Programs and/or agreements, such as: 
  • CMS Kidney Care Contracting  
  • IWH Payor Agreements 
  • IWH Practice Participation Agreements 
• Effectively communicate complex information in a clear, and concise manner to both internal and external stakeholders through meetings and presentations 
• Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through 
• Investigate and resolve any issues or concerns in a prompt and effective manner 
• Assist our nephrology partners in achieving success within value-based care by uncovering valuable insights within data and identifying opportunities and strategies for improvement 
• Execute company initiatives, ensuring the timely completion of deliverables 
• Maintain accurate documentation of provider interactions/visits is maintained in Sales Force or, as directed by IWH, in any other designated tool 
• Ensure your team delivers timely training and/or onboarding to Network Providers as new information is available  
• Support and mentor Program Managers to maximize growth and team performance 

The skills and qualifications you will need: 

• Bachelor’s degree required; Advanced Degree desirable 
• Experience leading teams to successful outcomes 
• Experience working with physicians and practices, nephrology-specific experience a plus 
• Must be willing to travel up to 50%
• Superior attention to detail and exceptional follow-through 
• Should possess an independent and proactive approach, showcasing dedication to continuous learning 
• Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.