Lead and deliver multiple enterprise AI and CX projects from initiation through optimization. Manage stakeholders, resources, risks, and steering committees; run workshops to define user stories and technical requirements; coordinate cross-functional services teams; track performance and report metrics; recommend product capabilities; and drive continuous improvement and customer success.
This is a remote position.
At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants. Our Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models. Our customers include some of the world's largest enterprises, and we're dedicated to helping them solve their toughest challenges.
Your Role as a Program Manager
As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value. As a team member in the newly developed Program Management team, you will also help define the PMO function as we continue to grow and evolve.
Responsibilities:
- Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. Ensuring they are completed on time, within scope, and within budget following our Services Methodology approach.
- Customer Engagement: Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application.
- Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers.
- Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service.
- Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.
- Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
- Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
- Steering Committee Ownership:: Provide regular project updates to key senior stakeholders within Quiq and the customer
- Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.
- Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.
- Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer.
Requirements
Requirements:
- Experience: 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
- AI Knowledge: Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences.
- Customer Service Knowledge: Deep understanding of Consumer Customer Service best practices and strategies.
- Education: Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.
- Travel: Willingness to travel up to 20% of the time
Skills:
- Strong understanding of project management methodologies and tools.
- Excellent leadership and team management skills.
- Superior communication and interpersonal abilities.
- Proven ability to manage multiple projects simultaneously.
- Experience building project delivery methodologies and processes
- Strong passion for working with large enterprise companies.
Attributes:
- Strategic thinker with a client-centric approach.
- Highly organized with keen attention to detail.
- Adaptive to changing priorities and able to thrive in a fast-paced environment.
- Strong problem-solving capabilities and a proactive attitude.
- Passion for building and testing new processes.
Benefits
Benefits and Perks:
- Market-competitive total compensation package
- 100% company paid family medical and 100% individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are at an early stage, immigration sponsorship is not available.
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage large group insurance client relationships with a focus on reporting and metrics. Serve as primary liaison, deliver client reports and insights, lead projects and implementations, drive strategic initiatives, mentor junior staff, and ensure accurate system data and documentation.
Top Skills:
ExcelMS OfficeMicrosoft Powerpoint
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.
Top Skills:
CopilotMS OfficeSalesforce
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide high-level administrative support to the SVP of Disability Service & Operations: manage complex domestic and international travel, calendars and inboxes, schedule and coordinate meetings/events, prepare materials, process expenses and invoices, liaise with senior leaders and partners, and maintain confidentiality and executive-level communication.
Top Skills:
ExcelOutlookPowerPointWebexWord
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
