Lead product vision, roadmap and backlog for Salesforce-led customer service transformation. Define requirements, drive Service Cloud and omnichannel solutions, collaborate with stakeholders, support Agile delivery, UAT and change management, and apply AI-enabled automation to improve customer operations.
Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions.
We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture.
In the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing.
You will be:
- defining and managing product vision, strategy, and roadmap aligned with business goals and customer experience objectives,
- owning product backlog, prioritizing initiatives, and translating business needs into clear requirements, user stories, and acceptance criteria,
- collaborating with business leaders, Salesforce architects, functional teams, and delivery teams to ensure successful implementation,
- facilitating workshops, requirement discussions, design reviews, and prioritization sessions,
- driving customer service transformation across areas such as Case Management, Omnichannel Customer Service, Knowledge Management, Self-Service, Contact Center capabilities, and service automation,
- supporting Salesforce solution decisions across Service Cloud, Omni-Channel, Experience Cloud, Digital Engagement, Reporting & Analytics, and Agentforce,
- identifying opportunities to improve customer operations through automation and AI-enabled capabilities,
- supporting Agile delivery processes, UAT activities, release readiness, and change management,
- monitoring delivery progress, managing dependencies, and supporting risk and scope management across business and technology teams.
We are looking for a Senior Product Owner with Salesforce experience who will combine product ownership and project management responsibilities. You will play a key role in driving customer service transformation initiatives, working closely with business stakeholders, Salesforce teams, and delivery teams to define product direction and deliver impactful solutions.
Your profile:- defining and managing product vision, strategy, and roadmap aligned with business goals and customer experience objectives,
- owning product backlog, prioritizing initiatives, and translating business needs into clear requirements, user stories, and acceptance criteria,
- collaborating with business leaders, Salesforce architects, functional teams, and delivery teams to ensure successful implementation,
- facilitating workshops, requirement discussions, design reviews, and prioritization sessions,
- driving customer service transformation across areas such as Case Management, Omnichannel Customer Service, Knowledge Management, Self-Service, Contact Center capabilities, and service automation,
- supporting Salesforce solution decisions across Service Cloud, Omni-Channel, Experience Cloud, Digital Engagement, Reporting & Analytics, and Agentforce,
- identifying opportunities to improve customer operations through automation and AI-enabled capabilities,
- supporting Agile delivery processes, UAT activities, release readiness, and change management,
- monitoring delivery progress, managing dependencies, and supporting risk and scope management across business and technology teams,
- practical experience using AI-powered assistants (e.g. ChatGPT, Claude, Copilot Chat, or similar) to improve productivity, quality, or decision-making in analysis and software delivery.
Travel requirement: 2 weeks on-site with the client (1 week in Brazil and 1 week in the UK).
Work from the European Union region and a work permit are required.
Nice to have:- experience with Salesforce AI capabilities, Agentforce, or AI-driven service transformation,
- background in Customer Service Operations, Contact Centers, Retail, Hospitality, Travel Retail, Consumer Services, or Loyalty programs,
- experience working in large-scale enterprise transformation programs,
- Salesforce certifications,
- experience working with distributed international teams,
- experience applying GenAI in a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily analytical and documentation work,
- interest in and familiarity with emerging AI-driven practices (e.g. automation of analysis tasks, AI-supported documentation, or workflow optimization), with a willingness to explore and experiment beyond standard approaches.
CV review – HR call – Interview – Client Interview – Decision
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Design, implement, and maintain CI/CD pipelines (GitLab) and ArgoCD deployments; improve platform reliability and availability; automate infrastructure and deployment processes; monitor system health, troubleshoot incidents, and support production; collaborate with development, QA, and infrastructure teams to streamline releases and adopt infrastructure-as-code and operational best practices.
Top Skills:
AnsibleArgocdDockerGitlab Ci/CdKubernetesTerraform
Big Data • Fintech • Mobile • Payments • Financial Services
As a Senior Software Engineer, you will build scalable systems and data pipelines for consumer credit reporting, drive strategic outcomes, shape architecture, and mentor team members while ensuring operational excellence.
Top Skills:
AirflowAWSKotlinKubernetesMySQLPythonSpark
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Regional Sales Engineer will promote CrowdStrike's cybersecurity solutions, articulate security challenges, and bridge technical insights with sales teams, requiring strong security expertise and customer engagement.
Top Skills:
AvAWSAzureBashEdrFirewallForensicsGCPHips/IdsIncident ResponsePowershellPythonSIEM
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
