Senior Product Operations Manager

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

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We’re seeking a Product Operations Manager to work directly with our Product and Engineering teams to build cross-functional processes, launch new products, and improve the way our teams work together to deliver value.

This role will report to the Sr. Director of Operations and work closely with the CTO, VP of Product, and P&E leaders. The Product Operations Manager will be critical in building out the processes and insights that help support a high-performing product engineering organization and build a world-class product. 

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter.

The Product Operations Manager will support all things product & engineering operations, working both tactically and strategically to ensure everything runs smoothly, while driving improvements in the way we work. 

We’re looking for a structured, data-driven builder who excels at relationship building, problem solving, and helping teams navigate the change that comes with scaling. 

As Product Operations Manager, you will: 

• Lead the strategy and operations of Product & Engineering Ops at Alloy
• Own team rhythms, rituals, and operational models (offsites, quarterly planning, All Hands, etc)
• Improve common product development and operational processes and tooling, including:
• Feature requests
• Triage
• Release phase program
• Roadmap planning
• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams
• Establish mechanisms for measuring product and engineering success and impact, including analytics dashboards and reporting systems
• Maintain launch motions that allow us to ship with confidence and monitor impact
• Create cross-team visibility that drives cross-functional alignment
• Work cross-functionally with partners in Technical Solutions to support various operational needs and build relationships.

The ideal candidate has:

• 5+ years of product, product ops, engineering, or operations background.
• A track record of building processes and programs from 0 to 1 and scaling them thoughtfully.
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments.
• Experience building and managing systems and processes to facilitate internal operations.
• Enjoys being scrappy and moving fast, while continuing to iterate for continual improvement.
• Experience as a bridge builder who connects strategy to execution and creates alignment across teams. You are a problem seeker comfortable with ambiguity and skilled at creating structure where none exists.
• Great communication and relationship-building skills.
• A love of building collaborative, high-performing cultures.

Candidates for this role should have: 

• Strong knowledge of product and engineering principles, operations management, and process improvement methodologies
• Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
• Proficient in using tools such as JIRA, Pendo, Jellyfish, and Notion
• Proven problem solving, analytical, and organizational skills
• Exceptional communication and interpersonal skills, ability to engage with technical and non-technical audiences
• Experience working in a highly cross-functional environment

Nice to haves:

• Experience building metrics reporting capabilities for product & engineering teams

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $160,000 to $187,000.

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.