Senior Product Operations Associate

Job Title

Senior Product Operations Associate

Location

Reno, NV; San Ramon, CA

Are you a systems-minded operator who loves bringing clarity and structure to fast-moving product teams? Do you enjoy building scalable processes, connecting dots across functions, and ensuring teams execute with speed and alignment? Are you excited to apply modern tools—including AI—to streamline operations, improve predictability, and unlock team efficiency? If so, we invite you to be a part of our innovative team.

As a Product Operations Associate at Ridgeline, you will help define and scale the systems and practices that empower our product teams to build and deliver exceptional solutions. Reporting to the Product Operations Manager, you will partner with product, engineering, and go-to-market teams to operationalize how we define, build, and ship products. By applying modern workflows and AI-driven tools like ChatGPT, you’ll help strengthen process maturity, enhance transparency, and enable data-driven decision-making. This is a unique opportunity to be one of the first associates in this function and play a pivotal role in shaping how Ridgeline’s product organization operates at scale.

What will you do?

• Support consistency in product execution by maintaining documentation, frameworks, and process improvements across teams
• Align teams to the product release operating model in partnership with Product Operations and Technical Release Management
• Gather and document feedback from product and technology stakeholders to continuously improve release processes
• Track customer go-live requirements, monitor roadmap scope changes, and prepare data for reviews and planning sessions
• Enable data-driven decision-making by pulling usage and adoption data, maintaining dashboards, and analyzing feedback
• Apply AI tools and modern workflows to automate tasks, streamline triage, and improve reporting and documentation
• Champion adoption of new tools and standards by supporting training, change management, and adoption tracking
• Organize artifacts in collaboration tools (Confluence, Jira, Airtable, Notion) to ensure alignment and transparency

Desired Skills and Experience

• 5 years of experience in product operations, business operations, program/project management, or a related role in SaaS or technology
• Familiarity with agile product development processes and cross-functional planning
• Highly organized with strong attention to detail and follow-through
• Comfort with collaboration and project management tools (Jira, Confluence, etc.)
• Experience using AI tools like ChatGPT or Glean, with interest in applying AI to daily workflows
• Strong communication skills with the ability to translate technical detail into clear insights
• A proactive, ownership-driven mindset with the ability to spot gaps and take initiative
• Ability to thrive in fast-paced, ambiguous environments where curiosity and adaptability are key

Bonus:

• Experience with product analytics platforms (Amplitude, Mixpanel, Looker) or basic SQL

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry.

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement (https://www.ridgelineapps.com/legal/candidate-privacy-policy). Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits 

The cash compensation amount for this role is targeted at $115,000 - $135,000. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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