Senior Product Manager

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Finding the right healthcare plan is complex, but it's a perfect challenge for a technical product leader who wants to help people. We empower consumers to choose the right health insurance plan from a dizzying array of options. As a Sr. Product Manager, you will find that our customers are not abstract at all. They are probably your friends and family.

Product Management at eHealth

 As a Senior Product Manager, you will be responsible for defining the future of our customer interactions by developing AI-first products that help our customers find the right healthcare plan. You'll collaborate with data science, engineering, analysis, business, and marketing teams to tackle complex, emotionally charged problems consumers face in healthcare. By understanding customer needs and how they shop for healthcare, you'll drive product strategy and invent new solutions, always seeking to improve the customer experience. This is a challenging and rewarding role.   This role is fully remote, however must be available to work regular later PST hours, and occasional travel to Bay Area. 

Our company has revolutionized health insurance distribution, and we're just getting started. We're looking for someone with:

• A passion for great customer experience
• Exceptional communication and leadership skills
• Strong technical abilities and experience with data analysis for decision-making
• A proven track record of delivering successful products on time and budget
• A desire to make a difference in a critical marketplace
• A strong understanding of optimal user experience and the ability to influence design for delightful user experiences.

What You Will Do

• Define product strategy and roadmap for AI-First solutions by collaborating with customers, partners, engineering, data science, business stakeholders, and leadership.
• Own key products through their entire lifecycle, from idea generation to deployment and measurement, driving solutions across the organization.
• Partner with product, engineering, and UX research/design to identify and resolve platform dependencies, contributing to architecture and design.
• Define product requirements and write detailed user stories, managing the product backlog and prioritization with business stakeholders and development colleagues.
• Champion and build buy-in for the product vision with internal and external stakeholders.
• Ensure the success of the team's scrum process as a product owner, participating in all ceremonies.
• Optimize product development processes to deliver projects on time, in scope, and on budget, increasing innovation and team impact.
• Clearly communicate product status, metrics, goals, and performance to internal stakeholders across various locations.
• Help define market research and competitive analysis, using benchmarking for new products and features.
• Use evidence-based decision making (quantitative and qualitative feedback) to prioritize and explain product decisions.
• Understand business objectives and existing solutions to influence product strategy and roadmap with new, customer-centric ideas.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

What you’ll bring:

• BS/MS degree in Computer Science/Engineering or related discipline
• 5+ years of product management experience preferably in B2B2C
• Proven experience building AI-powered enterprise SaaS solutions
• Proficient in Atlassian, Miro, Jira, and various generative AI assistants such as MS Co-pilots, Gemini and chatGPT
• Expertise as a Product Owner in Scrum and Kanban frameworks
• Strong ability to collaborate, influence teams, and deliver in ambiguous environments
• Excellent oral and written communication, adapting messages for technical and non-technical audiences
• Experience in healthcare, insurance, or other marketplace industry solutions is a plus
• Experience with Product Management tools such as ProdigyIQ or Sellocity is a plus

What we offer (benefits):

• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and flexible time off (PTO for non-exempt)

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.