Senior Product Manager

What is Reach Financial?

Reach Financial is a financial services provider helping people outsmart debt for good.

We deliver innovative financial products using modern technology to help our customers take control of their debt and demystify their personal finances. Our platform empowers our customers to turn their financial goals into reality. Since launching in 2015, Reach Financial has helped customers consolidate over over $2 billion in debt. We currently offer debt consolidation and personal loans — a combined $1.5T market opportunity. Looking ahead, we plan to expand beyond these offerings to support a broader range of personal finance needs.

About the role:

As a Senior Product Manager, you help generate value on Reach’s top and bottom lines by driving the strategy for and execution around Reach’s consumer-facing digital experience — as well as the underwriting and loan servicing processes that support it. We’re looking for someone who can own a product domain end-to-end — from discovery through delivery — and comfortably lead a product engineering squad with minimal oversight and steadfast prioritization.

You'll be part of our remote-first product team responsible for optimizing the customer journey from application to funding, ensuring a seamless and efficient experience while upholding strong risk management practices. You'll also support self-service experiences and internal tools that help borrowers manage payments and explore new ways Reach can support them.

You’ll collaborate closely with teams across Risk, Capital Markets, Sales, Servicing, Engineering, Design, and Operations to define, build, and optimize underwriting workflows and digital touchpoints — with the goal of increasing conversion, reducing processing time, and helping our customers reach their financial goals faster.

What you’ll do:

• Work with the Product team and our CPO to manage and improve the digital experience related to the underwriting process, including application flows and customer communications
• Define, write, and maintain detailed product requirement documents, incorporating input from stakeholders, data, and user research to guide implementation
• Support the development of process automation, tools, and workflows that enable internal teams to efficiently service our borrowers
• Define, measure, monitor, and act on key KPIs related to underwriting efficiency, conversion rates, and customer satisfaction
• Collaborate with cross-functional teams to identify and build automations and digital experiences that drive impact across both revenue and the borrower servicing efficiency
• Partner with Engineering and Design to ensure well-reasoned scope, technical feasibility, and high-quality implementation of all solutions

What you should have:

• 5+ years of product management experience, preferably in a financial services or related digital environment
• Demonstrated ability to balance short-term wins with long-term product vision that is aligned with the broader company strategy
• Demonstrated experience managing and optimizing digital customer experiences from a place of empathy for the end user
• Proven ability to independently lead product development squad in shipping high-impact features — from roadmap planning through execution and iteration — with a sense of urgency and strong organizational skills
• Strong written communication and documentation skills, including authoring product requirement documents and stakeholder updates
• Strong analytical skills and demonstrable experience owning key performance indicators (KPIs) related to customer experience and process efficiency

Nice to have:

• Familiarity with underwriting processes and risk management in a financial services organization is a plus, but not required — we value strong product instincts and the ability to learn new domains quickly
• Experience and comfort with basic wire-framing user experiences
• Experience with and broad exposure to Salesforce as a core business platform
• Experience with data visualization and BI tools
• Experience with process automation and internal tooling