This role is remote, East Coast Time Zones preferred, NYC or Boston preferred
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Sous Chef is our AI-powered assistant that helps operators make faster, smarter decisions. We’re in an exciting phase of scaling the product across thousands of restaurants. Foundational to this expansion is delivering accurate, personalized, and trustworthy intelligence at scale. That’s where you come in.
About this roll*:
As the Senior Product Manager for Sous Chef, our AI assistant for restaurants & customers. You’ll lead the development of key internal systems that power Sous Chef’s intelligence, accuracy, and context awareness. This includes everything from improving system-wide quality and permissions enforcement to unlocking personalization capabilities for all Toast customers.
You’ll partner closely with engineering, machine learning, design, and product leaders to evolve Sous Chef from a helpful assistant into a deeply personalized, context-aware agent for every Toast customer. If you’re energized by technical product challenges, thrive in ambiguity, and care deeply about building amazing customer experiences, this role is for you.
- You will be the architect of Sous Chef’s most critical infrastructure and personalization systems.
- Go deep on how AI systems reason, respond, and learn—then build the user interfaces that bring it to life.
- What you build will touch thousands of restaurants & retail shops, every day, across the globe.
- Drive initiatives to achieve and maintain benchmarks for accuracy and run evals.
- Define and launch tooling to enable no-code A/B testing of model configurations and system prompts.
- Partner with ML and QA teams to systematize response quality improvements across models and use cases.
- 5+ years of product management experience, ideally in AI/ML, infrastructure, or personalization.
- Experience using LLMs, and preferably with prompt tuning and/or conversational agents.
- Proven success delivering system-level products that interface with multiple teams and technologies.
- Strong technical fluency; comfortable working with engineers on architecture, APIs, and data pipelines.
- Experience shipping platform capabilities such as memory, permissions, or data ingestion tools.
- Ability to manage ambiguity, set clear priorities, and influence across a large organization.
- Excellent written and verbal communication skills.
Special Sauce:
- Familiarity with data governance and permissions in enterprise products.
- Experience working on AI or personalization in a B2B or vertical SaaS environment.
- Background in hospitality, operations, or consumer analytics.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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