Senior Product Manager, Network & Observability Platforms

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position.

About your new role:

We’re looking for a Senior Product Manager to own a portfolio of platform products that power our network operations, monitoring, and observability and directly support our go-to-market and revenue growth objectives.

This role is for a product leader who understands that platform reliability, visibility, and automation are revenue features, not just engineering concerns. You’ll work closely with engineering, GTM, and operations teams to ensure our infrastructure products scale with the business, enable new customer use cases, and protect and expand ARR. You will not be designing networks or writing infrastructure code. You will be accountable for turning complex operational needs into clear product direction that helps the company grow faster and more efficiently.

Key Responsibilities:

• Own the product vision, roadmap, and prioritization for internal products supporting network provisioning, monitoring, and observability.
• Partner closely with network engineering, DevOps, and platform teams to align technical execution with business and revenue priorities.
• Work with GTM, Sales, Customer Success, and Finance to understand how platform capabilities impact customer acquisition, retention, expansion, and margin.
• Translate reliability, visibility, and automation initiatives into clear revenue outcomes such as reduced churn risk, faster onboarding, improved SLAs, and support for new product offerings.
• Lead internal GTM motions for platform capabilities, including launch planning, enablement, adoption metrics, and stakeholder communication.
• Define success metrics that go beyond uptime; tracking adoption, operational efficiency, incident impact, and revenue influence.
• Drive prioritization decisions across competing engineering investments, balancing short-term revenue needs with long-term platform scalability.
• Act as the connective tissue between engineering execution and executive-level business goals, clearly communicating tradeoffs and outcomes.

What you'll need for success:

• 5+ years of product management experience, owning roadmaps for technical or platform products.
• Demonstrated experience partnering with GTM teams and aligning product execution to revenue goals.
• Prior product experience in networking, observability, infrastructure, or operational platforms.
• Strong understanding of how platform capabilities support customer value, pricing, packaging, and go-to-market strategies.
• Proven ability to influence engineering priorities toward business outcomes without direct authority.
• Comfort defining and tracking KPIs that connect technical investments to revenue and customer impact.
• Excellent communication skills across engineering, GTM, and executive stakeholders.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.