Senior Product Manager - Customer Success Platform

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

Remitly is seeking an accomplished, technical Senior Product Manager to join our dynamic team based in Seattle. As a Senior Product Manager, you will play a pivotal role in shaping and driving the strategy for the next-generation Customer Success platform at Remitly. You will build an understanding for internal and external customer pain points, build a strategy to address them and unlock new value for customers and Remitly. You will guide both Product and Technology investment decisions, partnering closely with engineers, designers, analytics, operations and other platform product managers. You will report to the Director of Product.

You Will:

• Develop and articulate a clear platform/product vision while aligning with the overall company strategy.
• Drive end-to-end product planning, roadmapping, prioritization and execution collaborating with cross-functional stakeholders.
• Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver compelling product features.
• Foster a collaborative and innovative culture within the team, encouraging idea generation and problem-solving.
• Stay informed about industry trends, market dynamics, and competitor offerings to identify strategic opportunities and threats.
• Utilize market insights to inform product decisions and maintain a competitive edge.

You Have:

• 8+ years of proven technical product management experience in B2B or B2C companies.
• Strong track record of envisioning, delivering, scaling platforms, ecosystems and tools.
• Experience setting and implementing product strategy, road-mapping, and prioritization.
• Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• BA/BS in Computer Science or related field.

Preferred:

• Experience in the fintech or financial services industry
• Fraud and Compliance domain expertise

Compensation Details. The starting base salary range for this position is typically $152,000-$190,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Paid parental, medical, military and family care leave.
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.