Senior Product Designer, Platform

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

Our Design team is hiring a Senior Product Designer to drive design strategy and detailed design execution across internal products that enable our physicians, nurse practitioners, nurses and patient advocates to provide safe, high quality care to patients.

Who you are:

You are a designer who can design for our internal Electronic Medical Record (EMR) focusing on creating exceptional experiences for our healthcare providers. You are skilled at understanding complex problems across integrated systems and will bring a mix of leadership, curiosity, process, and advocacy for your end users and design craft. You’ll be an integral part of the end-to-end product development cycle and will partner closely with Product Management, Engineering, Data, Medical, and Legal. You are a product designer who can contribute to our platform design system and governance process to ensure we intentionally, methodically and systematically evolve and improve our UI components and design patterns.

What You’ll Do:

• Co-develop and maintain the Ro Internal design system ensuring it reflects human centered design principles, best practices in UX, UI, interaction design and visual design.
• Iterate and improve the design system over time, incorporating feedback from users, stakeholders and evolving UX best practices.
•  Own your design process end to end. Solve business problems, through design, at the heart of a complex healthcare delivery platform.
• Set and raise the quality bar for design and influence through craft, collaboration and problem-solving. 
• Make data-driven decisions that translate business goals into product experiences, and distill complexity into simple and elegant experiences.
• Inspire and influence cross-functional team members and senior leadership by presenting design variations, design rationale, and evidence-based decision-making. 
• Lead all phases and aspects of design from vision, strategy, research, ideation, UX architecture, flows, interactions, wireframing, testing, and polished visual design.
• Create unified end-to-end healthcare professional and patient experiences.

What You’ll Bring to the Team:

• 7+ years experience designing and shipping end-to-end products across different use cases, complicated flows, and edge cases.
• Experience contributing to and scaling a design system.
• Ability to think at both a high level about product strategy and vision AND the design details.
• Experience understanding and designing for the day-to-day execution of complex tasks by knowledge workers, such as design for (but not limited to): Electronic Medical Record (EMR), Insurance claims processing, and Corporate banking or Investment portfolio management
• Experience working with multiple stakeholders, product and engineering peers
• Ability to provide design variations and the rationale behind decisions made to support your design choices
• Experience working on maturing software platforms at companies with many teams or squads collaborating and across multiple stakeholders
• Experience and passion for understanding your user’s needs through qualitative research methods and testing.
• Strong communication and storytelling skills. You see the value in discussing design in group settings and participating in design critiques and reviews with other designers.
• A desire to learn, grow and be mentored by more senior designers on the team.
• A pattern of curiosity and skill-building over time (growth mindset)

The target base salary for this position ranges from $164,900 - $198,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.