Senior Product Content Manager

Location: Boston, London or Ottawa - hybrid (3 days a week in office)
 

Why this role?

Snyk Learn helps millions of developers build securely, and now we are levelling up. As our Senior Product Content Manager, you will own and scale the next generation of product training for an AI native world: clear, practical learning paths for Snyk products, plus certifications, instructor led offerings, and hands on labs that customers love. 

You will set the production process, use automation and AI to move fast, and partner across Product, SEs and Services to turn great training into real customer impact. This is a chance to reshape how developers learn secure, AI accelerated development at global scale.

What You’ll Do:

• Own Snyk Learn product training: plan, produce, and continually improve learning paths for new and existing product capabilities (with a strong focus on AI features).
• Build new programmes: design certifications, instructor-led courses and labs that move beyond self-paced video and drive measurable adoption.
• Create a scalable “production line”: stand up backlog, intake, and update workflows with R&D so training ships on time with product releases – without last-minute scrambles.
• Automate intelligently: introduce tooling (e.g. AI video/voiceover, templated storyboards) to speed creation while keeping quality bar high.
• Partner to deliver at scale: collaborate with Professional Services and select external providers to deliver training globally; you focus on content and quality.
• Measure and iterate: track engagement, completion and learner feedback; use data to prioritise updates and roadmap.

What You Bring:

• Proven experience designing and shipping training or certification programmes for a technical product (e.g. SaaS, developer tools, platforms, or cybersecurity).
• Strong writing, narration and storytelling skills for technical audiences; confident delivering clear English-language voiceovers.
• Demonstrated ability to set processes for content intake, versioning and release-aligned updates.
• Comfort working cross-functionally with Product, Engineering and Services to deliver education at scale.
• A mindset that embraces efficiency and innovation through automation, AI and scalable workflows.
   

It’d Be Awesome If You Also… 

• Have experience with AppSec, DevSecOps, or AI security concepts and can translate them into approachable training.
• Have built certifications or instructor-led/labs programmes before.
• Have worked with tools such as Contentful, Credly,  Certiverse or similar.
• Can share examples of automation/AI you’ve applied in training production and the impact it had.
• Get a kick out of turning complex technical topics into training developers actually enjoy.
• Would happily nerd out with us about your favourite learning platform, AI toolchain, or even a great voiceover mic.
   

#LI-CH2

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

- Health benefits, employee assistance plans, and annual wellness allowance

- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances