The role involves resolving issues in vehicle manufacturing by leading root cause analysis and implementing corrective actions while collaborating with cross-functional teams.
At Zoox, we are reimagining personal transportation from the ground up. As an Issue Resolution Engineer, you will play a critical role in ensuring the quality and build readiness of our autonomous vehicles during manufacturing.
You will operate at the intersection of engineering and production, driving rapid containment and resolution of issues identified during general assembly and end-of-line validation. This role requires strong technical depth, urgency in execution, and the ability to lead cross-functional teams to root cause and implement durable corrective actions.
You will partner closely with Vehicle Engineering, Manufacturing, Quality, Supplier Quality, and Operations to ensure vehicles meet Zoox’s quality standards and production targets. Your work will directly impact vehicle readiness, production efficiency, and overall fleet reliability.
In this role, you will:
- Lead triage, containment, and resolution plan of issues identified during general assembly and end-of-line testing within your assigned subsystem/domain
- Define and execute short-term containment actions, including rework plans, part quarantine, and build flow protection
- Collaborate cross-functionally to lead root cause analysis across design, process, supplier, and manufacturing domains, identify and prioritize blockers, and drive Design for Manufacturing (DFM) improvements.
- Support cross-functional teams to implement permanent corrective actions (PCA) and prevent recurrence
- Support prototype builds, production trials, and engineering changes to validate fixes and improve manufacturability
- Develop and maintain metrics, dashboards, and reporting to track issue health, closure rates, and recurrence and improve PIRT processes, including issue tracking, prioritization, and cross-functional execution
Qualifications
B.S. or M.S. degree in Electrical Engineering or related technical field
8 to 12 years of experience in automotive OEMs, robotics, aviation, or other complex hardware systems within manufacturing, product engineering, or sustaining environments
Strong understanding of vehicle electrical systems, wiring harnesses and connectors, control units, compute, and sensor hardware
Proven experience leading root cause analysis and corrective actions in production, manufacturing, or field environments, including new product launch support
Strong cross functional communication and problem solving skills with the ability to operate effectively in a fast paced environment
Bonus Qualifications
- Experience with Design for Manufacturing (DFM), production process optimization, Lean, Six Sigma, or similar continuous improvement methodologies
- Experience in autonomous vehicles, robotics, or EV systems
- Familiarity with tools such as 3DX (Dassault), DELMIA, SAP ME/MII, JIRA, Confluence, SQL, Python, or data visualization tools
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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