Principal People Partner -Customer Support & Customer Success

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

If your professional passion is creating high-performing organizations by applying innovative talent solutions, then Workday is a place where you can make an impact.
At Workday, our HRBP & Organizational Effectiveness (OE) team builds resilient organizations, enables leaders to operate at scale, and amplifies our employee-first culture. This role will support a mission critical area of our business, supporting the SVP and teams in customer Success and customer Support It's an incredible opportunity to focuses efforts on organization effectiveness, talent management, leadership coaching, manager effectiveness, transformations & change management, and acquisition excellence.

About the Role

• Strategic HR Planning: Encouraged to gain a deep business understanding. Will drive people strategy that supports core business priorities passionate about organization design & efficiency, workforce planning, talent development, diversity and overall business performance.

• Talent Management: In partnership with our business aligned L&OE partners, leads talent management and org planning strategies and processes to develop extraordinary executive talent.

• Culture: Aligns performance management and reward strategies to reinforce an environment of dedication and innovation with and across the business groups.

• Employee Engagement: Business champion to drive and demonstrate employee engagement initiatives that elevate and sustain high levels of engagement; leads this work across the Technology organization.

• HR Partnership: Engagement and collaboration with the global HR team, including the HR Operations and Functional Centers of Excellence.

• Collaboration: Serves as a consultant to leadership on human resource-related issues. Coaches senior leaders to improve leadership abilities, relationships among teams/individuals, interpersonal communications and performance management

• Organizational Change: Leads organization changes within the department providing strategic input on business direction, resource planning and internal communications

About You

Your expertise in strategic partnering and your established trustworthiness as a coach enable you to regularly influence the organization’s scale and culture. Workday People Business Partners are highly visible members of the leadership team and are comfortable in various settings, whether it involves leading discussions on organizational design and effectiveness or providing one-on-one executive coaching. 

Business Qualifications

• 10+ years’ experience in an HR role partnering with senior executives to build high-performing teams and lead change

• Strong business acumen—demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes

• Experience building an annual org strategy and talent plan that sets clear talent priorities and actions that result in highly engaged people in the best possible roles, doing the best work of their live

• Strong analytical skills with the ability to take direct ownership of interpreting data and using data to influence decision making

•  Experience framing organizational design options that accelerate speed and reduce friction in getting work accomplished

Other Qualifications

• Experience diagnosing and building leadership team capabilities, at senior levels, with courage and candor

• Experience identifying opportunities to lead change, and experience building these change leadership skills in others

• Experience building relationships across the HR function as well as across executive teams, within and outside of the core client groups

• Experience building trusted relationships with executives as well as managers and employees

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

 

Primary Location Base Pay Range: $170,100 USD - $255,100 USD

 

Additional US Location(s) Base Pay Range: $143,600 USD - $255,100 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!