Senior People Business Partner

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We are seeking an experienced Senior People Business Partner (aka HRBP) to provide strategic human resources support and guidance to our GTM and Underwriting. The ideal candidate will possess a deep understanding of HR practices and will demonstrate the ability to align People initiatives with business objectives to drive organizational success. You own ‘raising the bar.’ Through partnership with the broader People & Culture Team and your stakeholders, you will design and execute inbound and outbound talent strategies and programs that excite top talent to work at Forward Financing.

In this role you will:

• Collaborate with senior leadership to develop and implement People strategies that support business goals and promote a high-performance culture within sales, marketing, and customer success functions.

• Oversee development and retention strategies for the GTM and Underwriting departments, ensuring the attraction and retention of top-tier talent in sales, marketing, and customer-facing roles.

• Lead performance evaluation processes, including goal setting, feedback, and development planning, to enhance employee performance and career growth across teams.

• Partner with leadership to design and implement organizational structures and processes that enhance efficiency and support scalability.

• Collaborate with stakeholders on workforce planning, talent acquisition, and succession planning to ensure the right people are in place to achieve business objectives.

• Guide teams through organizational changes, ensuring effective communication and minimizing disruption to business operations.

• Serve as a trusted advisor to employees and management, addressing employee relations issues, conducting thorough investigations, and resolving conflicts to maintain a positive and motivating work environment.

• Identify training and development needs and work with the Sr. Manager of Talent Enablement to create and implement programs that support employee growth.
  

• Bachelors Degree in HR or other business-related field

• 5+ years of experience as an HRBP, 3+ year of direct GTM support

• Experience supporting high-volume workforces with monthly performance-based incentives, within sales, underwriting or customer support/collection environments.

• Must have experience working with a global workforce of between 400-500 employees

• Exceptional communication and problem-solving skills

• Excellent interpersonal and relationship management strengths when working with different levels of management

• Strong understanding of US and Canadian labor laws and regulations pertaining to hourly employees, including wage and hour compliance, overtime and scheduling or experience working with outside counsel (Dominican Republic labor laws is a plus)

• Experience with the following Lattice, Rippling & ChangeEngine is a plus

Compensation:

Annual Targeted Salary: $165,000-195,000 USD

Annual Target Bonus: 12%

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role.