We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
WPP Production is part of WPP. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. For more information, visit wpp.com
A Hybrid working model
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around 3 days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
What does a Senior Manager - Creative Operations do at WPP Production?
The Senior Operations Manager, is a key leadership role responsible for overseeing day-to-day operations and driving strategic initiatives across the organization. This role is critical in ensuring efficiency, consistency, and scalability in service delivery, operational processes, and team performance. The ideal candidate brings a strong background in operational leadership within a creative or production agency environment, with experience implementing systems and managing complex, multi-functional teams.
Key Responsibilities:
Operational Leadership
- Lead and evolve business operations, ensuring alignment with strategic goals.
- Build, scale, and refine operational frameworks to support business growth.
- Ensure effective execution of processes across departments with a focus on continuous improvement.
- Oversee system implementation and management, including operational tools, platforms, and infrastructure.
Resource & Performance Management
- Lead resource planning, allocation, and optimization across teams.
- Establish and track KPIs to monitor performance and drive accountability.
- Leverage a strong resource management background to ensure workforce efficiency and adaptability to changing project demands.
Cross-functional Collaboration
- Partner with department heads to ensure streamlined communication and operational alignment.
- Drive initiatives that improve workflow, productivity, and service delivery.
Client & Stakeholder Engagement
- Serve as a key point of contact for senior stakeholders, both internal and external.
- Act in a client-facing capacity, ensuring alignment with expectations, delivering solutions, and fostering long-term relationships.
Strategic Planning & Commercial Oversight
- Participate in long-term strategic planning and annual goal setting.
- Provide operational insights and recommendations to executive leadership.
- Demonstrate good commercial acumen by contributing to budgeting, forecasting, and margin optimization initiatives.
Requirements:
- Proven experience in a senior operations role, ideally within a creative or production agency.
- Strong understanding of operational systems, project workflows, and process design.
- Demonstrated ability to implement and manage systems across departments or teams.
- Excellent interpersonal skills and the ability to manage senior stakeholders
- Experience in a client-facing environment with a consultative approach to problem-solving.
- Commercially savvy, with experience managing budgets and driving efficiency.
- Skilled in resource management, including planning, allocation, and performance oversight.
- Strong leadership, communication, and decision-making skills.
- Comfortable operating in a fast-paced, dynamic environment.
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://www.wpp.com/en/careers/wellbeing/benefits-at-wpp-in-the-us for more details.
Pay Range: $110,000 - $165,000 Annually
#LI-MS1 #Hybrid
Why work here:
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Data
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Please contact [email protected] if you need the job advert or form in another format.
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