Senior Operations Manager, Game Studio

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

We are Night School, A Netflix Games Studio. We're a group of developers, artists, and storytellers who make games full of wonder, danger, and humor. Everyone at our studio, whether an industry vet or a new voice, impacts each game through collaborative feedback, mutual respect, and creative empowerment. If you want to make games that leave a meaningful impact on players: we want to hear from you.

We're looking for new teammates who deeply care about the work they do, the stories they tell, and the people they create with. As part of the Netflix team, we strive to hire the best and value integrity, excellence, respect, inclusion, and collaboration.

OPERATIONS AT NIGHT SCHOOL

At Night School Studio, our operations manager ensures the success of our studio through seamless operations and accountability. Reporting the Head of Studio this position is integral to the success of our game teams, partnering cross-functionally with our central teams and holding studio functions accountable to their deliverables. 

ABOUT THE JOB

As Senior Operations Manager at Night School Studio, you’ll be focused on driving operational efficiency for our game teams, supporting them through development to live production. You will regularly engage and partner with Netflix cross-functional organizations. As our studio grows, you’ll help shape the fundamental strategies and tools to operate as a cohesive unit inside of Netflix Games.

Responsibilities Include

• Ensure the studio is tracking to budget and managing the budget with the production team

• Partner with internal Finance and Data Science teams to forecast resource needs.

• Partner with senior leadership to drive the annual planning process, including production priorities and budgets of the studio and projects across our portfolio.

• Work with internal stakeholders on external vendor sourcing, relationships, management, and business needs.

• Build and maintain meaningful systems and key tools to streamline internal team resourcing and operational needs across multiple projects.

• Continuously evaluate, identify, and seek to implement creative solutions for complex problems and/or issues with product development and internal operations across all projects.

• Develop and maintain a framework and strategy to support existing in-market titles while aligning with new development priorities.

• Partner with Studio Leadership and Talent partners to ensure a highly engaged and talent-dense team

Skills & Requirements

• 4+ years of operational management experience, preferably within a game development studio.

• 8+ years of game production experience with fluency in development methodology and best practices.

• Have shipped at least 3+ games and strongly understand the process from inception to post-launch product support.

• Strong fluency in game studio and project budgeting, resourcing, and forecasting.

• Excellent leadership and communication skills with a passion for working with creative teams.

• Skillful ability to solve complex qualitative and quantitative issues in the course of day-to-day work.

Nice to Haves

• Business and Financial acumen

• Experience working on game titles with long-tail content updates post-launch or a live service.

• Multi-platform experience with consoles, PC/Mac, and mobile devices.

• Clear and effective communication

About You

• Passionate about story-telling, video games, and video game development.

• Strengths include being goal oriented, conscientious, tenacious, thoughtful, meticulous, and being a great listener, communicator and negotiator.

• Self-starter willing to find or build solutions to all types of issues and willing to ask questions when needed.

• Receptive to and skilled at giving and receiving critique and feedback.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.