Leads data center operations engineering programs, including runbook development, process standardization, change management, documentation governance, and root cause analysis. Partners with reliability, electrical, and mechanical engineering teams to translate technical requirements into scalable operational processes. Manages program metrics, reporting, milestone visibility, accountability, and continuous improvement initiatives across critical infrastructure operations.
CyrusOne is a leading global data center developer and operator, delivering secure, scalable, and reliable infrastructure solutions for the world’s largest enterprises and hyperscale customers. We are committed to operational excellence, innovation, and delivering high-performance environments that support critical business needs.
The Senior Operations Engineering Program Manager supports execution across key engineering initiatives. This role is responsible for coordinating program activities and contributing to frameworks that enable the successful delivery of operational priorities. The position supports the tracking and reporting of key performance metrics, monitors program and process effectiveness, and highlights insights to support continuous improvement.
This individual partners cross-functionally to help translate strategic plans into actionable deliverables, ensuring alignment and progress across the engineering organization. The role focuses on driving day-to-day program execution, maintaining visibility into milestones, and supporting accountability to deliver operational results.
The Senior Operations Engineering Program Manager supports execution across key engineering initiatives. This role is responsible for coordinating program activities and contributing to frameworks that enable the successful delivery of operational priorities. The position supports the tracking and reporting of key performance metrics, monitors program and process effectiveness, and highlights insights to support continuous improvement.
This individual partners cross-functionally to help translate strategic plans into actionable deliverables, ensuring alignment and progress across the engineering organization. The role focuses on driving day-to-day program execution, maintaining visibility into milestones, and supporting accountability to deliver operational results.
Key Responsibilities
- Lead the development and ongoing maintenance of the CyrusOne Data Center Operations Runbook, ensuring alignment with operational priorities and consistency across sites.
- Drive standardization efforts across Operations Engineering by implementing and reinforcing consistent processes, documentation, and execution models. Key areas include Root Cause Analysis (RCA), Engineering Change Management, site drawing and Sequence of Operations (SOO) control, and operating procedure governance and quality.
- Partner cross-functionally with Reliability, Electrical, and Mechanical Engineering teams to support the translation of technical requirements into scalable operational processes and programs, driving alignment and adoption.
- Identify gaps, inconsistencies, and inefficiencies across existing processes and lead initiatives to address them—improving operational performance, reducing risk, and increasing effectiveness.
- Establish and manage program-level metrics, reporting, and performance tracking to provide visibility into progress, support decision-making, and drive continuous improvement.
- B.S. in Engineering (Electrical, Mechanical, Industrial Engineering, or other technical degree)
- 8–10+ years in Data Center/Critical Infrastructure industry
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
CyrusOne Norwalk, California, USA Office
6 Norden Place, Norwalk, United States, 06855
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