Senior Manager, UX Research (Remote or Hybrid)

About Target:  

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. 

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.   

About the role:   

As a Senior Manager UX Research, you’ll be at the forefront of Target’s evolving digital experience, shaping it for our guests or team members and contributing to business growth.  You will lead a team of UX researchers dedicated to championing user-centered design and connecting the dots for cross functional teams.  

Success for this leader requires the ability to understand Target’s priorities and partner with a broad set of stakeholders to establish experience direction. You will leverage your influence and expertise to increase the impact of research insights and strategy. Day to day, you’ll ensure your team has what they need to thrive and deliver great work. This includes operating routines, insights, research direction and strategy, partner awareness, and a collaborative and inclusive culture.  

Responsibilities: 

• Build trust while proactively partnering with UX, Product, Technology & Business stakeholders to set the stage for your team to achieve exceptional outcomes 

• Define research roadmaps and identify possible research opportunities based on key partner priorities and business needs within the Guest or Enterprise UX Team 

• Lead a balanced team of researchers and grow the team's ability to balance multiple projects/demands. 

• Coach, mentor, and guide a team of individual contributors of various levels, helping them to grow and develop new skills, while increasing trust, transparency, and engagement. 

• Work closely with cross-functional teams to integrate research processes into the overall product development lifecycle. 

• Maintain high-quality standards for your team throughout the research process including reviewing the work of the research team, conducting collaborative sessions, and making sure that the final deliverables meet the established criteria 

• Champion user-centered data within the organization, promoting and advocating its importance 

• Connect and align with other insights teams across the organization 

About you:   

• 7+ years of experience practicing UX design research for digital product teams 

• Proven experience in a people management role including hiring, leading, and coaching high performing, cross-geography or remote teams 

• Demonstrated ability to build relationships and create impact through multiple levels of leadership including other Sr Managers, Directors, and Sr. Directors, and can maintain both drive and patience throughout the journey 

• Ability to balance short-term and long-term thinking while raising quality and team performance 

• Proactively identify and resolve issues that may impair the team from meeting strategic, business, or financial goals 

• Strong data-driven visual, verbal, and written story-telling skills with ability to bring partners along 

• Experience successfully managing many stakeholders through all phases of the research and product development process  

• Experience working in large, matrixed, global or multi-national organizations a plus