Senior Manager, Technical Program Management

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team:
UTG PMO is the backbone of our engineering efforts, ensuring seamless program management and delivery. We lead best practices and processes to drive successful outcomes across Engineering, Cybersecurity, Mergers & Acquisitions, Cloud Infrastructure, and Release Management. Our cross-functional programs harmonize our people and resources to achieve strategic objectives and deliver business-critical outcomes.
Together, we innovate and deliver exceptional value to our customers, driving efficiency and success across the organization.
What you get to do in this role:

• Lead and empower teams to meet business outcomes and personal growth objectives, with a focus on AI-driven initiatives.
• Build a strong sense of team across distributed, cross-functional groups working on AI and cloud programs.
• Drive large-scale, cross-functional AI and cloud transformation programs that require tight execution deadlines, while also implementing continuous improvements.
• Be the voice of reason, methodically guiding teams through urgent, high-risk situations involving AI deployment and cloud operations.
• Provide leadership and strategic intelligence to streamline current processes, while shaping a forward-looking vision for an AI-powered cloud ecosystem.
• Optimize business requirements and translate them into AI-enabled tools, analytics, and automation frameworks.
• Enhance the customer experience by embedding AI into cloud touchpoints, improving personalization, reliability, and scalability.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience integrating AI into cloud-based work processes, decision-making, and problem-solving (e.g., AI-powered observability, automated workflows, predictive analytics, or generative AI in cloud environments).
• Hands-on familiarity with AI/ML technologies, cloud AI services (AWS, Azure, GCP), and MLOps practices to operationalize AI at scale.
• Strong leadership skills with a track record of delivering and scaling AI and cloud programs.
• Ability to thrive in a rapid-growth, fast-paced environment, acting with urgency and adaptability.
• Excellent cross-functional collaboration and people leadership skills.
• Customer-first mindset with experience improving AI-driven cloud customer experiences.
• Strong data analysis capabilities, leveraging AI insights to drive business outcomes and validate solutions.
• Proven ability to create meaningful employee and leadership experiences that drive job satisfaction.
• Self-driven and entrepreneurial mindset.
• Agile certification a plus.

Ability to travel up to 10%.
Basic Qualifications:

• 10+ years of management and program management experience, ideally in cloud, SaaS, or AI-first organizations.

JV20
For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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