Senior Manager, SAP Finance Production Support Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a highly skilled Senior Manager to lead the Production Support function for Financial Systems within the SAP S/4HANA landscape. This role resides in the Finance Organization owns end-to-end functional production support, user experience, reporting, and continuous improvement for Finance applications.

The ideal candidate brings deep SAP S/4HANA expertise, strong finance and accounting knowledge, and proven leadership experience to effectively triage complex issues, partner with IT, and deliver stable, high-quality solutions for Finance users. This role requires a strategic and operational leader who can balance day-to-day production support with longer-term enhancement delivery, user enablement, and metrics-driven transparency for leadership.

• Lead enterprise production support for SAP S/4HANA Finance.
• Ensure timely intake, triage, and resolution of production issues.
• Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests.

• Lead, coach, and develop a small team with a strong enterprise mindset.
• Foster a culture of accountability, continuous improvement, and proactive problem-solving.
• Support ongoing finance transformation and system migration initiatives through effective change management.

• Own production support metrics and leadership reporting.
• Provide monthly updates to Finance and Technology leadership.
• Use insights from metrics to drive prioritization, staffing decisions, and process improvements.

• Manage multiple projects simultaneously, ensuring they are delivered on time and within budget.
• Develop project plans, timelines, and resource allocation to ensure successful project execution.
• Monitor project progress and address any issues or roadblocks promptly.
• Coordinate and support end-user training for deployed changes.

• Serve as the primary liaison between Finance and IT for production support and system enhancements.
• Build strong, trusted relationships across Finance, Accounting, and Technology teams.
• Communicate effectively with stakeholders to understand their needs and gather requirements.
• Present design concepts and project updates to stakeholders, incorporating their feedback into the design process.

• Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management.
• Ensure training materials and documentation are accurate, current, and easy to consume.
• Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle.

Required Qualifications

• 7+ years of relevant professional experience.
• 3+ years of SAP S/4HANA or related SAP module experience.
• 3+ years of direct or indirect people leadership experience.

Preferred Qualifications

• Work with large ERP platforms.
• Background in corporate accounting, finance, or financial systems.
• Experience in consulting or large-scale finance transformation programs.
• Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo.

Education

• Bachelor’s degree with a concentration in accounting or finance or related experience; equivalent years of related professional work experience may substitute.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.