The Senior Revenue Operations Manager optimizes revenue processes, drives data integrity, and manages the tech stack for sales, marketing, and customer success initiatives, focusing on automation and growth strategies.
About Teramind
Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments.
Our Core Values
At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other.
The Opportunity
We are seeking a strategic and execution-focused Senior Manager of Revenue Operations to optimize our entire revenue engine across Sales, Marketing, and Customer Success. You will be responsible for architecting scalable processes, driving data integrity, and implementing automation solutions that support our ambitious growth targets while managing our 7,000+ customer base.
This role requires a unique blend of strategic thinking, technical expertise, and hands-on execution to drive efficiency and revenue growth across all customer touch points. As a senior-level individual contributor, you will report directly to the Chief Operating Officer, with a dotted line to the Chief Revenue Officer, working closely with Sales, Marketing, and Customer Success teams to translate strategic initiatives into operational excellence.
What You'll Do
Technology Stack & System Architecture
• Own the management of our revenue technology stack including HubSpot, Churnzero, Intercom, and sales tools (Clay, Attention, LinkedIn Sales Navigator, Apollo, etc.)
• Execute system integrations and data flow optimization between platforms
• Evaluate, select, and implement new technologies to enhance revenue team productivity
• Ensure data integrity, security, and compliance across all revenue systems
Process Design & Automation
• Optimize existing end-to-end revenue processes from marketing qualified lead to customer expansion using automated workflows and collaborating with Sales, Marketing, and Customer Success teams.
• Create scalable processes that support rapid team growth and international expansion
• Develop process documentation, training materials, and change management protocols
AI & Innovation Initiatives
• Drive the implementation and optimization of AI solutions across revenue functions
• Execute initiatives to leverage AI for predictive analytics, customer scoring, and process automation
• Support data preparation and model training for AI implementations
• Stay current on revenue operations trends and emerging technologies
Marketing Operations & Customer Engagement
• Own end-to-end operations for webinars and digital events including strategy, setup, execution, and analytics
• Manage organic and paid social media presence across LinkedIn, Facebook, X, and Reddit including scheduling, campaign measurement, and performance tracking
• Design and execute comprehensive customer survey and feedback programs including NPS, CSAT, product feedback, and event follow-up surveys
• Analyze survey results and customer feedback to identify emerging themes and deliver actionable recommendations to product and customer-facing teams
• Build and maintain dashboards tracking campaign performance, webinar engagement, social media metrics, and customer feedback programs
• Document standard operating procedures for campaigns, webinars, surveys, customer marketing programs, and social media management
Revenue Analytics & Performance Management
• Own revenue forecasting accuracy and pipeline reporting across all segments (SMB, Mid-Market, Enterprise)
• Design and maintain executive dashboards tracking key revenue metrics, conversion rates, and customer health
• Conduct deep-dive analyses to identify growth opportunities, bottlenecks, and optimization areas
What You'll Bring
• 7+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles
• Proven track record in B2B SaaS companies with complex sales cycles and post-sale growth
• Experience scaling operations through high-growth phases (50-200%+ annual growth)
• Experience working collaboratively across multiple departments
• Expert-level proficiency in HubSpot (certifications preferred)
• Strong experience with customer success platforms (Churnzero preferred)
• Hands-on experience with support and communication tools (Intercom, Zendesk, etc.)
• Advanced skills in data analysis and visualization tools (Looker, Tableau, or similar BI platforms) with the ability to translate data into strategic insights and actionable recommendations
• Proficiency in automation and workflow tools, familiarity with AI/ML applications
• Project management expertise with ability to lead complex, multi-department initiatives
• Excellent communication skills with ability to present findings and recommendations to senior stakeholders
• Strong change management and process improvement capabilities
• Ability to work effectively in fast-paced, ambiguous environments
• Bonus: Basic programming knowledge (Python, SQL) for data analysis and integration projects
Benefits
This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
Additionally:
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary
• High-quality health benefits
• 401(k) with employer match
• Career growth opportunities
• Unlimited paid time off
• Company-issued laptop (choice of Mac or PC)
• Professional development budget
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Top Skills
Apollo
Attention
Churnzero
Clay
Hubspot
Intercom
Linkedin Sales Navigator
Looker
Python
SQL
Tableau
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