Senior Manager, Revenue Operations (12-18 month contract)

Do you have a successful track record of scaling revenue operations that enable Sales and Customer Success teams?  We’re looking for a Senior Manager, Revenue Operations (12-18 month contract) to join us at Thinkific. 

The Revenue Operations team at Thinkific is a critical function that enables our Sales and Customer Success teams to operate efficiently. We are responsible for optimizing processes, managing our technology stack, providing insightful data and analytics, and driving revenue growth. We are a collaborative and data-driven team that plays a pivotal role in the company's success.

We are seeking a highly motivated and experienced Senior Manager, Revenue Operations. Reporting to the VP, GTM Strategy and Operations, this is a unique opportunity to step into a leadership role and make a significant impact on our revenue-generating teams during a crucial period. This role requires a strong understanding of SaaS business models, excellent analytical and problem-solving skills, and the ability to collaborate effectively across multiple teams.

Your goal will be to maintain the operational cadence, drive key initiatives, and ensure the continued efficiency and effectiveness of our revenue operations function. Here’s how you’ll accomplish this: 

Operational Management:

• Oversee and maintain the day-to-day operations of our core revenue technology stack, including our CRM (Salesforce), Sales Intelligence tools (Gong, Chilli Piper, ZoomInfo, etc), and other relevant systems.
• Ensure data integrity and accuracy across all revenue-related systems.
• Manage and troubleshoot system issues, escalating as necessary.
• Maintain and update documentation for key processes and configurations.

Team Management:

• Reporting to the VP of GTM Strategy and Operations
• Lead, manage and coach a team of technical and operations professionals in revenue operations (sales and customer success), cultivating a culture of collaboration, innovation, and continuous professional growth.

Process Optimization:

• Identify opportunities for process improvement across the Sales and Customer Success lifecycles.
• Lead and implement projects to streamline workflows and enhance efficiency.
• Collaborate with stakeholders to define and document best practices.

Reporting and Analytics:

• Maintain and enhance existing revenue dashboards and reports.
• Provide regular insights and analysis on key performance indicators (KPIs) to leadership and relevant teams.
• Support ad-hoc data requests and analysis to inform strategic decision-making.
• Monitor data quality and identify areas for improvement.

Technology Management:

• Evaluate and manage relationships with key technology vendors.
• Participate in the planning and implementation of new tools and integrations.
• Ensure the effective utilization of our existing technology stack.

Compensation Strategy and Administration (Sales & Customer Success):

• Collaborate with Sales, Customer Success, and Finance leadership to provide data-driven insights and recommendations for optimizing commission and incentive plan design to drive desired behaviours, improve performance, and align with overall business goals.
• Oversee the accurate and timely calculation of sales commissions and customer success incentives based on established plans, ensuring alignment with strategic objectives.
• Analyze the effectiveness of current compensation plans, identifying areas for improvement and proposing strategic adjustments based on performance data, market trends, and business priorities.
• Work closely with Finance to ensure accurate and timely payout of commissions and incentives, and contribute to forecasting compensation expenses.

Cross-Functional Collaboration:

• Partner closely with Sales, Marketing, and Customer Success leadership to understand their needs, provide operational support, and facilitate effective communication.
• Collaborate with Finance, Data, Product, and other departments as needed.

Project Management:

• Lead and manage various revenue operations projects from initiation to completion, ensuring projects are delivered on time and within scope.
• Develop project plans, track progress, and communicate updates to stakeholders.

The person we have in mind likely:

• Has a minimum of 5-7 years of experience in Revenue Operations, Sales Operations, or a related field within a SaaS company.
• Has strong proficiency in CRM platforms (e.g., Salesforce). 
• Holds previous experience working with sales engagement platforms (e.g., Outreach, Salesloft) and other sales and marketing technologies is a plus.
• Has experience with compensation management software.
• Possesses excellent analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
• Has a proven ability to develop and implement process improvements.
• Has strong project management skills with the ability to manage multiple priorities and deadlines.
• Excellent communication, collaboration, and interpersonal skills.
• Is proactive and has a results-oriented mindset - you can work independently and as a part of a fast-paced team. 
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

These things would also be nice, but we think you could learn them on the job: 

• Experience with data visualization tools (e.g., Tableau, Looker).
• Familiarity with SQL or other data querying languages.
• Experience with revenue recognition principles.

The recruitment compensation range for this position is $140,000 - $175,000 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment. For candidates based in the US, the salary range for this position is $148,000 - $185,000 USD. 

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.