Senior Manager, Quality Assurance

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

As a Quality Assurance Senior Manager, your focus is on quality control reviews of Rebates and Reporting, providing strategic leadership and cross-functional alignment for the quality assurance (QA) program, driving operational excellence, continuous improvement, and regulatory compliance. This role will allow you to ensure QA frameworks, processes, and teams deliver on business goals, partnering with leaders across functions to mitigate risk and elevate performance.

You will accomplish this by:

• Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements.

• Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability.

• Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership.

• Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement.

• Championing a proactive approach to compliance, identifying and mitigating emerging risks.

• Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures.

• Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.

Required Qualifications:

• 7+ years of experience in QA, Audit, Compliance, or Rebate Operations

• 3+ years in a leadership role managing QA or audit functions

• Strong knowledge of QA frameworks, process improvement, and risk mitigation

• Demonstrated ability to lead change and build consensus across functions

• Excellent communication, organization, and analytical skills

• Ability to travel up to 10% (including plane)

Preferred Qualifications:

• Experience with rebate operations

• Experience with QA automation tools or advanced analytics

• Key Attributes:

  • Sets direction and anticipates future challenges

  • Builds consensus and forges strong partnerships

  • Drives continuous improvement and leads through ambiguity

  • Balances big-picture strategy with hands-on oversight

  • Inspires, coaches, and builds high-performing teams

  • Communicates effectively with senior leaders

Education:

Bachelor’s degree in Business, Healthcare, Quality, or related field; equivalent work experience may substitute

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.