Senior Manager, Program Performance & Strategy

Senior Manager, Supply Chain Partner Management             

Location: Smyrna, TN

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Senior Manager of Partner Management, will be assigned to specific client accounts and will be responsible for delivering for our customers and partners across multiple lines of business, including advanced exchange replacements, same unit repairs, and same-day deliveries.  The successful candidate must possess excellent creative thinking, problem solving, influencing, and people skills, as well as the ability to facilitate significant results in ambiguous situations.  This is a position with extensive responsibilities and a high amount of self-governing.

Essential Duties and Responsibilities:

• Serve as the Supply Chain point of contact to intake and evaluate new opportunities from client services and existing clients.
• Provide strategic direction to Supply Chain functions to make the right decisions for the customer and partner.
• Partner with Supply Chain Strategy and subject matter experts to help inform new ideas by identifying areas to differentiate and capture value.
• Influence key stakeholders with data and facts to facilitate the best strategic and financial resolutions for Supply Chain and Asurion.
• Identify and prioritize program opportunities to ensure we are consistently delivering new capabilities and value to the customer.  Influence teams to prioritize capabilities that are important to the Supply Chain organization.
• Hold Supply Chain teams accountable for delivering against our Customer Promise goals, using dashboards and frequent engagement.
• Ensure Supply Chain functions are compliant with contractual and business commitments by performing regular in-depth program reviews.
• Serve as the client expert for covered client visits to our Supply Chain headquarters by providing metrics, insights, and account strategy to influence key visit messages and outcomes.
• Form strategic partnerships across Supply Chain and with other cross-functional teams in and outside the organization.
• Re-frame how Supply Chain measures performance, bringing functions closer to the customer.
• Review customer escalations: drive teams to determine root cause and solve for systemic problems.

Here’s what you’ll bring to the team:

• Highly resourceful individual with excellent emotional intelligence, organizational skills, and self-motivated, able to multi-task and meet deadlines on multiple projects concurrently.
• Self-starter with strong desire to identify and lead opportunities that drive significant customer impact.
• Proven experience telling a story to a variety of audiences.
• Ability to appropriately prioritize and drive initiatives
• Exceptional interpersonal, verbal, presentation, and written skills

• Strong collaboration and cross functional partnership skills; proven ability to work cross-functionally with all levels, develop and manage relationships with key stakeholders, influence management and senior executives
• Demonstrated ability to communicate complex issues to all levels of organization
• Proven ability to translate analysis to clear action plans to improve performance

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

About Asurion

Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier.  Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love...no matter the type of tech or where you purchased it.