Senior Manager, People Relations

The Senior Manager, Employee Relations will serve as a key member of the People team, responsible for leading complex workplace investigations and shaping the organization’s approach to resolving employee concerns. While the initial focus will be on matters within the AMER regions (primarily US, Canada and Brazil) the scope may expand to include global employee relations support over time.

This role is critical in cultivating a fair, consistent, and respectful workplace environment through proactive issue resolution, thorough investigation practices, and thoughtful policy and program development. The ideal candidate will bring sound judgment, emotional intelligence, and discretion when addressing sensitive matters, while also contributing to broader initiatives that enhance the employee experience and reduce risk for the organization.

• Lead complex and high-stakes employee relations investigations, including allegations of misconduct, harassment, discrimination, and other workplace concerns in the AMER region
• Conduct fair, timely, and well-documented investigations, including fact-finding, witness interviews, and synthesis of findings into clear and actionable recommendations
• Advise managers and People Business Partners on performance management, dispute resolution, and disciplinary actions
• Provide guidance, coaching, and oversight to one direct report to ensure consistency and quality in case handling
• Develop, enhance, and maintain investigation frameworks, case tracking systems, documentation protocols, and procedural standards
• Collaborate with Legal and People Operations teams to ensure alignment on risk mitigation, policy enforcement, and audit readiness
• Lead or support cross-functional initiatives focused on improving employee relations practices, such as policy development, training programs, or manager enablement resources
• Analyze trends, identify root causes, and share actionable insights to help address systemic issues and inform People team strategies
• Remain current on employment law developments, best practices in employee relations, and emerging trends—particularly as they relate to high-growth and global organizations
• Maintain the highest level of discretion and professionalism in all communications and decision-making, ensuring consistent application of company policies and values

• Minimum of 8 years of progressive experience in Employee Relations, preferably within a fast-paced technology-driven environment
• Demonstrated ability to independently manage complex workplace investigations from initiation to resolution
• Strong knowledge of performance management and disciplinary procedures, including documentation best practices
• Exceptional verbal and written communication skills, with an ability to communicate clearly and objectively under sensitive circumstances
• Strong interpersonal skills with the ability to resolve conflict, build trust, and influence without direct authority
• Demonstrated ability to work effectively in high-pressure situations and navigate ambiguity with sound judgment and professionalism
• Self-starter with a proactive mindset and ability to identify and drive process improvements and strategic initiatives
• Experience working in a global context or supporting international teams is a plus
• A Juris Doctor (JD) or legal experience is  preferred, though not required

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,100 - $174,600/year with an expected On Target Earnings (OTE) between $180,600 - $200,700/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.