Senior Manager of People & Operations

Civitech’s Values:

• We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.
• We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.
• We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.
• We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.

Why Work at Civitech:

• Medical, Vision, & Dental Insurance
• 401(k) plan
• Employee Stock Options
• Employer-paid Life Insurance
• Short/Long Term Disability Insurance
• Flexible Time Off & Paid Company Holidays
• Flexible Spending Account
• Parental Leave
• Flexible Schedules
• Professional Development Stipend
• Monthly Office Upkeep Stipend

What You Will Do:

• Manage incoming email inquiries from customers, vendors, candidates, and employees
• Own the company virtual mailbox
• Own the main company phone line
• Process state-specific requirements and requests, supporting employer and business accounts as needed
• Assist with employment verification requests, unemployment insurance (UI) claims, and other employee-related requests from external sources
• Project-manage the hiring process, serving as the main point of contact for candidates and the hiring team, including logistics, job postings, and communications
• Maintain and improve hiring workflows and documentation to ensure a consistent and positive candidate experience
• Track hiring progress and metrics (e.g., time to hire, pipeline status) and flag risks or delays
• Ensure compliance with internal hiring standards and state-specific requirements
• Project-manage new-hire onboarding tasks, ensuring appropriate owners are assigned and held accountable
• Own the new-hire onboarding experience, including sending offer letters, managing systems access and data entry, and scheduling and/or leading training sessions
• Project-manage team member offboarding processes to ensure a smooth transition and proper close-out
• Develop, refine, and support enforcement of company-wide policies in partnership with leadership
• Serve as the day-to-day owner and primary stakeholder for vendors across HR, IT, and Finance
• Track and manage company tech stack details
• Project-manage large-scale, company-wide initiatives, such as internship programs or the annual in-person company retreat, in partnership with the Chief of Staff
• Serve as the operational owner for People and Operations workflows, ensuring accuracy, timeliness, and consistency across processes
• Maintain process documentation and standard operating procedures for core People and Operations workflows
• Serve as the primary operational point of contact for employee benefits questions and escalations
• Support benefits renewals and open enrollment processes by coordinating vendors, timelines, and communications
• Serve as a trusted operational partner to leadership, balancing independent execution with timely escalation

About You:

• 5+ years of experience in Operations, People Operations, or HR support roles within a fast-paced or growing organization
• Strong understanding of discretion and confidentiality, with demonstrated ability to handle sensitive employee and company information
• Exceptional attention to detail, with a track record of delivering accurate, reliable work across complex processes
• Excellent time management and prioritization skills; able to juggle competing demands, set realistic delivery expectations, and flag misalignment early
• Comfortable operating in the ambiguity of startup environments, with the ability to bring structure, clarity, and follow-through to evolving processes
• Clear, concise communicator across written and verbal channels, including asynchronous tools and documentation
• Confident working independently while knowing when to escalate or seek alignment
• Strong systems aptitude, with the ability to learn, manage, and maintain Operations and HR tools (e.g., Lever, Rippling, Asana, Slack, Google Workspace)
• Trusted partner to cross-functional stakeholders, balancing responsiveness with sound judgment and consistency