Senior Manager, Payroll

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are a fast-growing software and payments company in the financial technology industry, with a strong focus on SaaS and Payments and a track record of significant mergers and acquisitions. We are seeking a Senior Manager, Payroll to oversee and manage payroll operations for our U.S. and Canadian employees across multiple states and provinces. This role is responsible leadership of the payroll team to  ensure accurate payroll processing, compliance with tax and labor laws, and seamless integration of newly acquired companies. The Payroll Manager will also guide and mentor payroll team members while driving process improvements to enhance efficiency and accuracy.

Key Responsibilities:

• Oversee the full-cycle payroll process for employees across 50 U.S. states and all Canadian provinces, ensuring timely and accurate payroll delivery in compliance with local, state/provincial, and federal regulations.

• Leverage Workday for payroll administration, reporting, and auditing. Collaborate with the HR and Accounting teams to ensure data integrity and efficient system utilization.

• Partner with OneSource Virtual (OSV) and other third-party providers to manage payroll processing and ensure service level agreements are met.

• Manage payroll tax filings, including multi-state tax reporting and Canadian tax requirements. Partner with tax service provider to ensure compliance with federal, state, and provincial tax laws.

• Lead and mentor the payroll team, providing guidance on payroll operations, tax matters, and process improvements.

• Ensure compliance with all federal, state, and local payroll laws, as well as Canadian payroll regulations. Support internal and external audits by providing necessary payroll records and reports.

• Continuously identify opportunities to streamline payroll processes and implement best practices. Collaborate with internal teams (HR, Accounting, leadership) to improve payroll workflows.

• Address payroll-related inquiries and provide exceptional customer service to employees, ensuring timely resolution of payroll issues.

• Supports preparation and submission of statutory reports, including W-2s, ROEs, T4s, T4A statements and other regulatory filings, accurately and in a timely manner.

• Support M&A integration activities to ensure a seamless transition of newly onboarded Business Units.

• Work closely with the Workday support team to enhance Workday functionality, automate processes, and troubleshoot any system-related issues.

• Develop and maintain a strong understanding of Workday payroll functionalities and updates, ensuring that the system remains optimized for our growing business needs.

• Provide payroll-related data and reports for internal and external audits, ensuring accurate financial representation of payroll expenses and benefits.

• Support administrative processes and initiatives to ensure effective team management and organizational success.

• Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.

• Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth.

• Set performance goals and regularly evaluate the team’s progress, providing feedback and guidance to ensure high standards are met.

• Develop and deliver training programs to enhance the team’s knowledge and skills in payroll standards, tax regulations, and Fullsteam’s systems and processes.

• Other duties as assigned.

Skills and Competencies:

• In-depth knowledge of payroll processing for U.S. and Canadian employees, including multi-state taxation, Canadian provincial tax regulations, and payroll compliance requirements.

• Strong understanding of U.S. federal, state, and local payroll tax laws, along with Canadian federal and provincial tax regulations.

• Proficiency in Workday payroll systems for processing, reporting, and maintaining payroll records.

• Strong data management skills, with the ability to generate and analyze payroll reports and provide insights to support business decisions.

• Ability to work in a fast-paced and rapidly evolving environment, managing multiple priorities effectively.

• Proven ability to lead and mentor a team, fostering collaboration and development. Strong delegation and team-building skills are essential for managing a payroll team effectively.

• Precision and accuracy in processing payroll data and handling complex tax filings. Must have a keen eye for spotting discrepancies and resolving issues quickly.

• Strong analytical and problem-solving abilities to identify and resolve payroll-related challenges, whether technical (e.g., system issues) or compliance-related.

• High ethical standards and professionalism in managing sensitive and confidential employee payroll data.

• Excellent verbal and written communication skills to interact with employees, management, external vendors, and government authorities.

• Ability to explain complex payroll topics in an understandable way to non-experts.

• Strong organizational skills to manage multiple tasks and deadlines, especially during payroll cycles, tax season, and financial close periods.

• Commitment to continuous improvement by identifying inefficiencies in payroll processes and implementing best practices to enhance accuracy, efficiency, and compliance.

• High proficiency with Excel.

Qualifications and Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Experience managing payroll in Workday required.

• Certified Payroll Professional (CPP), Payroll Compliance Professional (PCP), or Payroll Leadership Professional (PLP) is highly desirable.

• Proven experience (minimum of 10 years) in hands-on payroll processing, including multi-state and multi-province payroll processing in US and Canada, as well as M&A integrations.

• Supervisory experience (minimum 4 years) leading and developing a team.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.