Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role:
The Senior Manager, Order Operations will lead the Order Ops team within the GTM organization, ensuring accurate and timely processing of customer quotes and orders, compliance with internal business policies, and operational excellence to support sales growth. This role requires strong leadership, process optimization skills, and cross-functional collaboration with GTM, Finance, and Legal teams.
Responsibilities:
- Quote to Order Management: Oversee end-to-end quote to order processing, ensuring accuracy and compliance with company policies. Partner with RevOps and Finance to resolve order-related issues promptly.
- Process Improvement: Identify and implement process enhancements to improve efficiency and scalability. Maintain documentation of workflows and ensure adherence to SOX and audit requirements.
- Cross-Functional Collaboration: Act as the primary liaison between GTM, Finance, and Legal for order-related matters. Support revenue operations initiatives and system enhancements.
- Reporting & Metrics: Monitor KPIs related to quote and order accuracy, cycle time, and backlog. Provide regular updates to GTM leadership on operational performance.
- Team Leadership: Manage and develop the Order Ops team, providing coaching and performance feedback. Set priorities and allocate resources to meet business objectives.
Qualifications:
- Strong background in Dragos Pricing Model and Policies.
- Strong understanding of Dragos CPQ Tool along with Book Close process.
- Ability to lead teams, manage timelines, and deliver results in a fast-paced environment.
- Demonstrated ability to collaborate cross-functionally and resolve complex issues.
- Strong understanding of order-to-cash processes and compliance requirements.
- Excellent communication and stakeholder management skills.
Compensation:
- Salary: $175,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-NH1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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