Senior Manager, Operations Systems & Program Strategy - Experiences

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.

As the Senior Manager, Operations Systems & Program Strategy, you will lead the business strategy for the various systems and processes that enable Netflix House operations including, but not limited to, labor scheduling, venue management, asset management, ticket sales, and on-site point of sale at Retail and Food locations.  In addition, this position will play a key role in developing a scaling strategy to grow Netflix House from two to many locations globally.  This position will partner closely with a variety of teams, both internal Netflix and vendors, across a variety of functional areas.

What you will do: 

• Create a “Day 2” strategy for all systems/process that enable Netflix House operations, focusing on critical gap analysis and short-term fixes/enhancements

• Develop a road-map for system scaling to accommodate Netflix House potential growth, leveraging data, customer/employee feedback, and other considerations (including build vs buy)

• Partner with internal Netflix teams, including Revenue Accounting, Payments, Engineering, and Product to streamline process flows from revenue transactions including general ticketing, group sales, product bundling, F&B, retail, and potential new revenue opportunities

• Partner with internal Netflix product teams and external vendors to enhance the overall ticketing system process flows, focusing on ease of integration with various sub-systems and scalability for new product flows

• Partner with internal Netflix HR teams to streamline all talent and general HR processes and enable scalable systems, including labor demand, hiring, labor scheduling, and payroll/benefits

• Facilitate cross-functional collaboration and alignment between the Netflix House site leadership teams and corporate Netflix teams focusing on understanding of the changing/evolving on-site needs and use cases

• Lead new product/functionality launches, partnering with vendors and internal Netflix teams to manage risk and issues

• Align with key stakeholders across Experiences, consumer products, finance & strategy, legal, human resources, engineering, and product teams

• Promote and foster a mindset of continuous innovation for internal teams and external partners

What we need from you:

• Demonstrated 8-10 years of experience in program management, system management, operations system management, or similar experience

• Strong knowledge of how systems interact within an overall organizational ecosystem, including point-of-sale, back-end accounting, and support systems

• Detailed understanding of the program/system development process and the role of product and engineering teams interacting with end-users

• Ability to integrate various teams to ensure smooth program delivery

• Strong desire to think outside the box and innovate

• Excellent communication skills, both verbal and digital

• Excellent organizing skills using digital tools, Airtable, and Google suite

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $250,000 - $475,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. 

Netflix is a unique culture and environment. Learn more here.
 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.