Senior Manager, Operational Excellence

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary

The Senior Manager, Operational Effectiveness (OE) plays a critical leadership role in optimizing LifeStance Health’s clinical operations to enable sustainable SG&A (Selling, General, and administrative expenses) reduction across the enterprise. This role will lead high-impact initiatives that simplify workflows, eliminate waste, and strengthen performance through data-driven analysis, Lean Six Sigma methodologies, and scalable operating models. The Senior Manager will partner closely with Finance, RCM, Intake, Credentialing, HR, and Technology teams to identify and execute on opportunities that reduce administrative overhead, improve cost per encounter, and create a unified, efficient infrastructure that supports LifeStance’s growth and mission to deliver accessible, high-quality behavioral healthcare. This position is a remote role with the ability to sit within any US locality.

Compensation 109,000- 158,000 Annually with potential bonus

Responsibilities

• Lead cross-functional OE initiatives focused on reducing SG&A by driving standardization, automation, and operating leverage across departments.

• Translate executive priorities into actionable projects with measurable cost-savings, ROI, and efficiency metrics.

• Build and maintain an enterprise-wide Operational Excellence dashboard to track SG&A improvements and process KPIs.

• Apply Lean Six Sigma and DMAIC frameworks to identify root causes, streamline processes, and eliminate redundancies.

• Work with Process Engineers to redesign end-to-end workflows to improve scalability, handoffs, and automation (e.g., benefit verification, intake-to-claim lifecycle, credentialing cycles).

• Partner with digital, data, and automation teams to embed AI and analytics into operational processes to reduce manual effort.

• Develop and implement governance frameworks for prioritizing OE initiatives based on impact, feasibility, and alignment to enterprise goals.

• Create clear charters, baselines, and target outcomes for each initiative.

• Drive adoption through change management, communication, and alignment with front-line leaders and executives.

• Mentor and guide Process Engineers and analysts to build internal OE capability.

• Collaborate with Finance and functional leaders to translate cost savings into measurable SG&A improvement metrics.

• Serve as a strategic advisor to leadership on operational efficiency opportunities and risk mitigation.

Skills & Experience

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (MBA preferred).

• Lean Six Sigma Black Belt certification required.

• 7+ years of experience in operational excellence, process improvement, or shared services transformation — ideally in healthcare or high-growth service environments.

• Proven track record of driving measurable cost reduction, SG&A improvement, or productivity gains across complex organizations.

• Strong analytical skills with ability to synthesize financial, operational, and workforce data to drive decisions.

• Excellent communication, facilitation, and stakeholder management skills.

• Experience leading cross-functional initiatives involving Finance, RCM, HR, and Technology.

• Familiarity with automation, AI-enablement, and data-driven performance optimization preferred.

Success Measures

• SG&A % of revenue reduced through operational improvements.

• Process cycle times and error rates reduced across enterprise.

• Increased automation and self-service adoption.

• Improved team productivity and utilization across functions.

• Positive executive and stakeholder feedback on OE partnership and outcomes.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.