Lead and grow the Customer Success team for mid-market clients, ensuring outstanding experiences and outcomes. Develop strategies, manage relationships, and oversee operations to support client engagement and retention.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.
Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!
As the Senior Manager, Mid-Market Customer Success, you’ll lead and grow the team responsible for ensuring that Color’s mid-market clients receive an outstanding experience and achieve meaningful outcomes through our cancer programs. You’ll be both a strategic client leader and a systems architect—owning key client relationships while building the scalable infrastructure, playbooks, and coaching programs that enable exceptional, consistently delightful client experiences.
You’ll start as a hands-on leader, managing both your own book of business, while building a team of CSMs to support our growing book of business. You’ll also develop the strategy and operational foundation for scale across 2026 and beyond. This role is ideal for someone who thrives at the intersection of client management, client success strategy, operational excellence, and team development, and who’s excited to build for growth in a mission-driven, fast-moving environment.
This is a full-time, high-impact individual contributor and people-leader role.
How You'll Contribute
- Own a portfolio of complex mid-market accounts—from onboarding through renewal and growth—ensuring clients achieve measurable outcomes.
- Provide strategic oversight across the team’s book of business, supporting CSMs on portfolio planning, stakeholder management, and proactive engagement.
- Drive high-touch client relationships while identifying opportunities for expansion, upsell, and retention.
- Lead executive-level conversations with key accounts and act as the escalation point for critical issues.
- Ensure consistent execution of onboarding, QBRs, and renewal processes that align with Color’s growth goals.
- Own and achieve strong, ambitious outcomes across the mid-market portfolio in terms of customer impact, advocacy, outcomes, retention and growth.
- Hire, lead, coach, and develop a high-performing team of Mid-Market CSMs focused on delivering value and impact.
- Set clear expectations, goals, and success metrics for individuals and the team.
- Build a culture of accountability, feedback, and growth through regular 1:1s, performance reviews, and professional development planning.
- Define hiring profiles, career pathways, and onboarding programs as the team scales.
- Develop and deliver enablement programs that strengthen client management, strategy, communication, and data-driven decision-making.
- Design and implement scalable systems, playbooks, and engagement frameworks to standardize client management across the customer journey.
- Partner with CS Ops, RevOps, and Data teams to enhance dashboards, metrics, and automation that improve visibility and execution.
- Identify repetitive workflows (e.g., QBR prep, reporting, eligibility management) and streamline or automate for efficiency.
- Establish feedback loops, escalation protocols, and consistent processes that empower CSMs to act autonomously while aligning to company strategy.
- Use data to measure performance, drive insights, and continuously refine processes to improve client outcomes and operational efficiency.
- Collaborate with Sales, Product, Implementation, Clinical, and Marketing to ensure smooth handoffs and cohesive client engagement.
- Act as the internal advocate for mid-market clients—surfacing insights, influencing roadmap priorities, and representing the segment’s voice in strategy discussions.
- Partner with internal teams to design initiatives that drive client retention, expansion, and health outcomes.
- Represent the mid-market segment in Customer Success leadership forums and company-wide operational planning.
Our Ideal Candidate Will Have
- 7+ years in Customer Success, Account Management, or Client Services, with 5+ years in people leadership roles.
- Proven success building and scaling mid market Customer Success teams in healthcare benefits or digital health.
- Strong understanding of employee health benefits, mid-market client dynamics, and ASO health plan structures.
- Demonstrated ability to be a player / coach - able to balance high-touch client engagement with scalable systems thinking while supporting, mentoring, and empowering your team to do the same.
- Experience building a 1-many framework, designing and implementing playbooks, tools, and processes that drive consistent execution and client outcomes.
- Operational and analytical acumen, with proficiency in tools like Salesforce, Airtable, and Metabase, demonstrating comfort and excellence using data to inform strategy.
- Excellent executive communication skills and the ability to influence across all levels of an organization.
- A builder’s mindset—bias for clarity, structure, and action in a fast-paced, evolving environment.
What We Offer
- 💰 Competitive salary
- ✨ Comprehensive medical, dental, vision, life, and disability benefits
- 📈 401k match
- 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend
- 🏝 Generous vacation policy, paid holidays and company-wide recharge days
- 🍼 Equal paid parental leave for birthing and non-birthing parents
- 💜 Free cancer screening and prevention resources for employees and their adult dependents
Base Salary Range: $140,000 - $185,000 annually
The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.
Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.
Top Skills
Airtable
Metabase
Salesforce
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