Senior Manager, IT Operations

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are looking for a Senior Manager, IT Operations to lead our growing IT Operations team. This team is essential to enabling our employees to work securely, productively, and reliably. You’ll be responsible for driving excellence across our IT infrastructure, employee experience, security operations, and internal service delivery. Your leadership will help ensure the scalability and resilience of Webflow’s IT environment as we continue to expand globally.

This role is both strategic and hands-on: you will be building processes, managing infrastructure, implementing automation, and leading a team through Webflow’s next phase of growth.

• Location: Remote-first (United States)
• Full-time
• Permanent
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  
• United States  (all figures cited below are in USD and pertain to workers in the United States)
• Zone A: $147,500 - $206,000
• Zone B: $138,000 - $193,000
• Zone C: $130,000 - $181,000

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. 

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Director, IT Infrastructure and Operations

As a Senior Manager, IT Operations you’ll … 

• Leadership and Team Management: 
• Lead, mentor, and manage the IT operations team to ensure efficient delivery of IT services.
• Foster a culture of collaboration, continuous improvement, and innovation within the IT operations team.
• Develop and implement performance metrics, training, and professional development programs.
• Act as the escalation point for complex technical and operational issues.
• Operational Oversight: 
• Oversee day-to-day IT operations, ensuring availability, performance, and reliability of IT systems and infrastructure.
• Define and track KPIs around service delivery, system uptime, incident response, and user experience ensuring the effective operation of enterprise-level IT platforms, services, and applications.
• Management of all IT Asset Management (ITSM) across the enterprise.
• Strategy and Planning:
• Collaborate with senior leadership to define IT operations strategy, goals, and roadmap.
• Contribute to business strategy by aligning IT operations with organizational objectives.
• Lead IT capacity planning, scalability initiatives, and disaster recovery planning.
• Process Optimization:
• Establish and maintain best practices for IT operations management and service delivery.
• Identify, develop, and implement process improvements to enhance efficiency and reduce risk.
• Drive automation, AI,  and digital transformation to streamline operations.
• Business Fundamentals:
• Develop and manage IT operations budgets, ensuring cost-effective use of resources and technology.
• Collaborate with other departments (e.g., engineering, security, finance) and external vendors to ensure alignment and smooth execution of IT initiatives.
• Drive technical execution and project management for IT initiatives, including office buildouts, system migrations, and tooling rollouts while following appropriate change management processes to ensure minimal disruption.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

Requirements:

• 7+ years of experience in IT operations or infrastructure, including managing corporate IT environments in fast-paced, cloud-native companies
• 3+ years of people management experience leading high-performing IT teams
• Strong self-starter, with experience working in a remote-first, asynchronous environment

You’ll thrive as a Senior Manager, IT Operations if you:

• Are highly collaborative and comfortable working cross-functionally with teams like Security, Business Technology, People, Legal, and Engineering
• Have strong vendor management and negotiation skills across hardware, software, and services
• Are experienced with ITIL principles, service management tools (e.g., Jira Service Management), and incident response frameworks
• Are comfortable rolling up your sleeves when needed to solve technical problems, particularly in areas related to systems administration, IAM, and network operations
• Are experienced supporting compliance efforts (SOC 2, ISO 27001, etc.)
• Have familiarity with infrastructure-as-code or automation platforms (e.g., Terraform, Workato, BetterCloud)
• Prior experience managing IT operations for a fully remote or distributed workforce
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement
• Flexible PTO for all locations and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support work and wellness
• 401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.